This list of event and alerts list enhancements came from a customer. We need your help to prioritize. If there are hot items in this list for your organization, please chime in with your vote! Please be specific to make it count.
Event and alerts list requirements:
- Acknowledge, deacknowledge, prioritize, delete, and resolve one or more selected events or alerts.
- Assign ownership to one or more selected events or alerts
- Search the event or alert list for specific events
- Apply filters and views
- Acknowledging and deacknowledging events
- The ability to acknowledge and deacknowledge events or alerts in the list only if you have permission to do so. Based on Operation credentials and roles assigned.
- Prioritizing events
- The ability to prioritize events in the event list by changing the event severity, escalating or de-escalating the event, suppressing the event, hiding the event, and indicating that the event is "in maintenance".
- Assigning ownership to events
- When an event or alert is received , the event or alert is owned by the user “system” unless ownership of the event has been assigned to a specific user. Users with appropriate privileges can take ownership of the alert or event throughout the problem lifecycle, or assign events to a specific user or group.
- Refreshing an event list
- The event list refreshes automatically at regular intervals to show all incoming alerts. We require the option to refresh just the event or alert resource independent of the entire Orion Web Refresh. The option is needed to choose to refresh the event list between the configured intervals to view all the latest alerts at the current point in time.
- Resolving events or alerts
- From the event or alert list, you can display a list of known resolutions, which are determined by the class of the event or alert.
- Deleting events
- We need the ability to delete an event and only if you have permission to do so.
- Adding events to a task list
- The ability to add events or alerts to a task list to identify events that require special attention.