I had a hard drive crash and have been trying to put the software back into my computer ever since. I do have internet access when I go to start >programs >solarwinds engineers toolset>utilities>enter license information, it gives me this error message>activation wizard can not continue because current user does not have enough privileges to activate a license. I dont know what that means as I have adminstrator privileges and have never had a problem like this before. I try to use the toolset launcher and the message says :The toolset is not licensed for free use. I am really frustrated with this. The last 3 times I tried to get the software activated it always said that it the license would not work but when I went to the customer portal it said it was registered. I know now that it was because each time that you reset the license I have to redownload a new software and uninstall the software that is currently in the machine. But now I am trying to follow the proceedure and I am getting this weird message. Can anyone help with this? It is driving me nuts trying to get the software back on my laptop.