We provide monthly availability reports to our managers to determine the availability and reliability of our applications. However, these have proved to be inaccurate as such as the availability reports show that the application is only available if there is no alert at all. If there is a warning alert, critical alert or unknown alert the availability reports show that they are not available during the time of the alert even though they are. Ideally we would like the reports to only show an application is unavailable only when the alert is 'Application Down' and nothing else. I wonder if this might be possible at some time.
This has been marked for the PM to see.