It sounds like you should open a support ticket on this one.
Click Submit a Technical Support Ticket
In order to receive technical support, you will need to be current on your SolarWinds maintenance. Complete the form. You will not be able to upload your Orion diagnostics, but you will receive an email back that allows you to upload diagnostics.
But I'm also routing this to the product manager to review.
It looks like your Juniper devices have a username prompt of 'Login:' instead of 'Username:' which CatTools is expecting to find.
Try the following for the device setup in CatTools:
- Select the device, then click the 'Edit' button.
- Click the 'Prompts' tab within the device setup form.
- Add the text 'login:' (without the ' ' quotes) in the 'Username prompt' field.
- Save your changes and retry the device.
This should now negotiate the device login where it was previously getting stuck.
Spartacus you are the man! this works perfectly with my Juniper ex 4200 now.
Awesome! Glad to have helped.