It sounds like you should open a support ticket, but I'll mark it for the PM to chime in on as well.
Hi John - did you end up opening a support ticket ?
If you didn't go the support route can you create a device capture for me I will look into the file to see if I can spot the problem. A device capture file records the communication between CatTools and the device you are having trouble with. You can create a device capture file as follows :
# Use the CatTools File menu to select the "Enable capture mode" option.
# Run the activity you are having trouble with. This should create a debug file in the \Debug folder.
# Zip up the resulting file and post it as an attachment.
# Remember to deselect the "enable capture mode" option again.
If you can include the relevant section of the infolog also that would be useful.
Please ensure that you *** out any sensative information.