5 Replies Latest reply on Feb 18, 2014 9:25 AM by j sachs

    Looking for a method of tagging an alert with a remedy ticket number


      I've managed to get Orion to cut incident tickets to our Remedy 7.5 installation. The script i use receives an incident ticket number back from the Remedy system.


      Now I need to put the ticket number somewhere inside Orion so that when the alert state resets, I can close the incident ticket auto-magically.

      Has anyone come up with a working process that handles bi-directional communications with a ticketing system ?