EVAL of NTA 3.5 not off to good start

Hi Bryan,

This happens when 3.5 is installed on a machine or database that had pre 3.1 NTA installed in the past. Support can fix this quickly with a ticket.

Andy

Thanks Andy...I will work with support on this.  I had done an eval of NTA a while back and that must be causing the issue.

Also, just FYI, we're working on making sure that the "ghosts of evals past" issue is resolved in future Orion releases.

I have been experiencing the same issue, so far no luck.  Any update on this?

You'll need to contact support to get the workaround.

Solarwinds Support is pathatic.

I have tried many times but no clear solution is there. Why NTA 3.5 and now 3.7 is requiring NTA 3.1?.

If it is mendatory requirement, Why NTA 3.1 is not included in 3.5 and now in 3.7 installation packages?. 

Why there is not any clear solution from solarwinds on all thwack website?. I am searching it for long time.

This is the difference in some professional Network Monitoring solution and just a software for monitoring puposes. I am going to remove NPM this year for NMS purposes.

Aqeel

Aqeel,

I'm sorry you are experiencing these issues. If you will send me a direct message with your email address, I will make sure you are taken care of quickly.

Mav

Aqeel--

Thanks for your feedback. I will let Support know your concerns.

In the meantime, take a look at this tip. It provides step-by-step instructions on how to upgrade all our of our products, including NTA, via your customer portal. It includes steps to download the actual bits.

Many thanks,

M