7 Replies Latest reply on Jan 28, 2010 10:25 AM by pyro13g

    Stopping Node Reboot alerts from auto clearing?

    pyro13g

      Anyone got a way that seems to work.  Still scratching my head.  We need to touch base with customers when we didn't plan a reboot. 

        • Re: Stopping Node Reboot alerts from auto clearing?
          Steven Klassen

          Just a thought here, but:

          1. Trigger Condition (LastReboot has changed)
          2. Trigger Action (call a vbscript or external application to update the 'Recently_Rebooted' yes/no custom property to 'Yes' for that node).
          3. Reset Condition ('Recently_Rebooted' is equal to 'No')
          Have your tech flip the 'Recently_Rebooted' custom property to 'No' and the alert will clear on the next evaluation.

            • Re: Stopping Node Reboot alerts from auto clearing?
              pyro13g

              That would be fine if I had time and tools to code.  Set it to clear when the last reboot is equal to a date a decade in the past.  Hopefully one of our misbehaving 6500's will get a good bounce this weekend for a test.

                • Re: Stopping Node Reboot alerts from auto clearing?
                  pyro13g

                  That didn't work either and there is something wrong with they way this alert is handled.  I have a reset action to send an email when the reset happens.  No Email!

                    • Re: Stopping Node Reboot alerts from auto clearing?
                      byrona

                      Would it not be possible to just use an email alert to notify you of reboots and then you have a list in your email of customers that you need to get back to?  If you have a ticketing system you could have Orion open tickets in your ticketing system also for this.

                      As far as your alert that isn't working is concerned, if you could post a screen shot of it I am sure somebody could help you resolve the problem you are having with it.

                        • Re: Stopping Node Reboot alerts from auto clearing?
                          pyro13g

                          Not possible, tickets may not be auto opened, and remote NOC(s) and Operations use Consoles and Dashboarding for status.  It also must be logged and retained as part of our ISO27001 Cert.

                            • Re: Stopping Node Reboot alerts from auto clearing?
                              byrona

                              Hrm... okay, back to the ole drawing board...

                              In your Events view you can filter on only Node Rebooted events, will this satisfy your requriement?

                              The problem with using the All Triggered Alerts element for this is that it's designed to inform you of all "Active" alerts.  Nodes rebooting is something that happens and then is done and therefore no longer active.

                              At one point I suggested to SolarWinds that they create a consolidated "Alarm" view which would basically be a view of all things that I care to know about.  Then in every sub-subsystem I would have an Alert Action option to send an Alarm into my Alarm view.  It would support the ability to acknowledge the alarms as well as write notes on them.  I think this would also be a good feature to satisfy your needs.

                              I managed our NOC here for several years so I understand the desire to do everything via a NMS dashboard.