2 Replies Latest reply on Dec 10, 2009 9:52 AM by klc2009

    Need help with alert suppression

    klc2009

      Orion NPM 9.5 SP4

      I have set up an alert for a customer that should only alert him if one of his 10 devices go down.  They are all named Customer_device1, Customer_device2, etc.  However, they are all dependent on CompanyASA which is owned and managed by us. 

      Therefore, if CompanyASA goes down, I do not want to send any alerts to the customer.  I thought I had it set up correctly, but one of his devices went down and no alert was sent.  Here is how I have it set up:

      Trigger Condition

           Trigger alert when ALL of the following apply:

                Node Status is equal to Down

                Node Name is equal to Customer_*

      Alert Suppression

           Suppress Alert when all of the following apply:

                Node Name is equal to CompanyASA

                Node Status is equal to Down

       

      Please tell me why this isn't working.

      Thanks!

      klc2009