This feature request has already been submitted to the Solarwinds Support, however, on recommendation of Solarwinds, they asked me to also put the request in here.
Creating a support ticket using the current system takes a bit long and every time, you have to fill in the form fields. Surely there must be something that most of these fields can already be automatically filled in for us. Like the serial number, customer ID, e-mail address, application and things like that. It takes a long time finding this information again every time we need to create a ticket. This should be simplified.
Also after creating a ticket we cannot get a summary of that ticket using the website. It would be handy if can also view the tickets online on the website including all the answers and solutions that go through that current case. This would be very handy.
Hopefully the above feature requests will be taken into consideration.
Thank you Solarwinds!