1 Reply Latest reply on Oct 15, 2009 4:40 PM by bshopp

    How to Manipulate availability reports data

      Hello everybody:

      I was learning about Report writer and Availability reports and I need a report which discounts explained downtime downtime . i.e: If a nodes goes down, i need to dispatch a technician and in this time(i.e. 2 days) this discount minutes on the report as pero our SLA agreement. We use clock stops but we do not want to manage/unmanage 1 node everytime that we place a clock stop start or clock stop stop. (Waiting for customer action, field engineer already dispatched, etc).
      Is there any way to customize this or manage this requiremet?

      Another question that i have is: Can I manage/unmage nodes sending comands to Orion?

      Thanks for this cool forum

      Best Regards

      Marce Cz