5 Replies Latest reply on Oct 13, 2009 3:45 PM by Wardini

    Client Version Wrong Database

      While i m executing the "new command set " on the

      devices , i m getting the error

      "Client Version Wrong Database"

        • Re: Client Version Wrong Database
          Wardini

          Hi nandu,

          Can you give me a little bit more information please on exactly what you are trying to do?

           

          Also;

          1) What version of CatTools are you running?

          2) Have you recently moved or upgraded CatTools?

          3) Can you attach the relevant section of the infolog whhich can be found in the main CatTools folder.

          Regards,

          Wardini

            • Re: Client Version Wrong Database

              Dear Wardini,

                 I m using 3.3.4 Version, attached is the Info Log,

               i have not removed or upgraded the Application

                • Re: Client Version Wrong Database
                  Wardini

                  Hi Nandu,

                  From the infolog it looks like there was some issue when CatTools tried to create the database.

                  What OS and service pack are you running please?

                  Kind regards,

                   

                  Wardini

                    • Re: Client Version Wrong Database

                      i m using XP Service pack2,

                      or else the problem with Device database,

                      Client means what, im new to Cattools

                       

                      out of r u from Solarwinds

                        • Re: Client Version Wrong Database
                          Wardini

                          Hi nandu,

                          Further review of your infolog (and a good spot by me colleague) reveals something quite strange;

                          2009-10-05 16:42:29     3-Info     0     Kiwi CatTools     Program start-up
                          2009-10-05 16:42:29     3-Info     0     Kiwi CatTools     Running in Application Mode
                          2009-10-05 16:42:29     3-Info     0     Kiwi CatTools     Version: 3.4.0

                          This shows that at this point you are running Version 3.4.0 of CatTools. However, the next day it appears that you have
                          reverted to version 3.3.4 which will not be compatible with the 3.4.0 files installed.

                          2009-10-06 10:02:47     3-Info     0     Kiwi CatTools     Program start-up
                          2009-10-06 10:02:47     3-Info     0     Kiwi CatTools     Running in Application Mode
                          2009-10-06 10:02:47     3-Info     0     Kiwi CatTools     Version: 3.3.4

                          Can you shed any light on this at all?

                          Regards,

                          Wardini