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Engineer's Toolset

Forum Unable to License from Closed Network

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Unable to License from Closed Network

connellc over 14 years ago

I have tried several times to license Engineer Toolset 10.3 via the manual process to no avail. I follow the intructions precisely. After browsing to the license file and clicking "Next" I get the following error:

"Your License Activation Failed, The Specified File did not contain a valid license. Contact Customer Support".

I had my license reset and I was told to try again. This manual process takes a long, long time to do, as I need to go through a process in order to transfer the information to my Solarwinds Server. There must be a work-around for this. Engineer Toolset is the only product that has this process, and it is a process that is by far the most cumbersome.

Chad

0 greg over 14 years ago

ConnellC - can you ensure you have installed the Hotfix for Toolset 10.3, as this is one of the items fixed in the hotfix?
Are you also sending in the unique machine ID from that server?

HTH,
Greg
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0 connellc over 14 years ago in reply to greg

The Hotfix has been applied, however the license file is still failing. Also, my server is on VMWare. I do not know if this changes anything. For some reason, I am now getting another error when I try to obtain the unique machine ID saying that it cannot obtain it. I really need this fixed.
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0 KG-HI over 13 years ago in reply to connellc

I am getting the same error when I manually register and then point Orion NPM 10.1 to the .lic file.

Can anyone help?
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0 SteveSW over 13 years ago in reply to KG-HI

Please open a ticket with support for these licensing issues.
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