3 Replies Latest reply on Sep 8, 2011 5:30 AM by javier.martinez2

    MAPI User Experience + Multiple Exchange Servers

      Hi All

      I'm a new ipMonitor user and need some assistance\clarification on using the MAPI User experience monitor with multiple exchange servers
      I've installed + configured a default MAPI profile on the ipMonitor server and have been able to successfully setup a monitor for a mailbox on 1 exchange server
      I did this by using the Credentials that matched the MAPI profile I was using and sending the test email to the same account eg:

      So far so good, but when I try to test using a different address to send to then things go off the rails eg:

      The test email gets sent successfully but I get time out errors (The remote device timed out before sending a response).
      The Credential being used can access the mailbox that the test email is being sent to

      Any tips etc on what I'm doing wrong?

      Thanks

        • Re: MAPI User Experience + Multiple Exchange Servers
          Fodome

          Hello Batessmart,

          Essentially you need to repeat the following article for every account you wish to check Email delivery for:

          http://support.solarwinds.com/kbase/ProblemDetail.cfm?ID=925

          You also need to create a Credential which points to the domain account that corresponds to the mailbox you are checking.  The fact that you are using the same Credential for both Monitors will not work because when it initializes the MAPI engine using that account, it uses the default mail profile setup within that account (see article linked above).  Also, the Credentials you give it must be accounts that are a member of the same domain as the ipMonitor system.

          So in a nutshell, here's what you would do:

          1. Create a Test1 domain account with a mail box on exchange1 server.
          2. Create a Test2 domain account with a mail box on exchange 2  server.
          3. Login to ipMonitor system as Test1 domain account and setup Mail Profile and Outlook to send and retrieve email.
          4. Logout.
          5. Login to ipMonitor system as Test2 domain account and setup Mail Profile and Outlook to send and retrieve email.
          6. Configure Monitor 1 to use Credential for Test1 domain account and enter TO email address for Test1 account.
          7. Configure Monitor 2 to use Credential for Test2 domain account and enter TO email address for Test 2 account.

          That should be all.

          Hope this helps,


          Chris Foley - SolarWinds - Support Specialist
          Support:  866.530.8040  |  Fax: 512.857.0125
          network management simplified  |  solarwinds.com

          • Re: MAPI User Experience + Multiple Exchange Servers
            javier.martinez2

            I have modified the Blackberry Delivery Confirmation  script to access to my mailbox on exchange with mapi.

            If I execute the script in "command prompt" in the orion server (Windows 2008  server) it works fine, because it ask me the credential (user name, domain and  password), but, if I try to execute it from orion it doesn´t work.

            I think that could be a problem with credentials, because I don´t know where  put the domainname. In orion I can only write user name and password, but not  the domain.

            The orion server is not in domain.

            Any idea?