3 Replies Latest reply on Nov 30, 2011 10:25 AM by Paulie

    Alert Manager - trigger to email fails

    efosshaug

      Hi.

      We have this strange problem. Using Alert manager, when i edit or create a trigger action of type "Send e-mail/page" the application hangs with SWAlertEngine - Run-time error '0'

      The Alert Manager application freezes and must be killed to get further.

      The allready defines e-mail actions are working but we need to create and change them.

      All other kinds of Trigger Actions works fine.

      Anyone else seen this?

        • Re: Alert Manager - trigger to email fails

          I think you might want to open a support ticket for this one.

          • Re: Alert Manager - trigger to email fails

            Hi effosshaug,

            I have the same problem, did you get a solution?

              • Re: Alert Manager - trigger to email fails
                Paulie

                Hey Guys,

                This error occurs when the SWAlertActions8.dll or SWAlertEngine8.dll is not registered.

                To resolve this error:
                1. Close all SolarWinds programs, including both the Advanced Alerts Manager and System Manager.
                2. Browse to C:\Program Files\SolarWinds\Orion\.
                3. Right-click SWAlertActions8.dll, and then click Open With....
                4. Click Open With....
                5. Select Select the program from a list, and then click OK.
                6. Click Browse..., and then browse to C:\WINDOWS\System32.
                7. Execute regsvr32.exe.
                8. Register SWAlertActions8.dll.
                9. Repeat the above for SWAlertEngine8.dll
                10. Open the Orion service Manager, and restart the Orion Network Performance Monitor service, and the Alerting engine.

                 

                If this doesn't work which I have seen happen - go to Add/Remove Programs - right click on the Orion Core installation and select repair, after that allow it to run (the config wizard will run afterwards) when this completes, run the same repair on the Orion NPM install.

                 

                When this has finished you should be able to make changes/edit/create new alerts in Advanced Alert manager.

                 

                Regards,

                Paul