11 Replies Latest reply on Sep 22, 2009 3:54 AM by savell

    Orion 9.5 sp3 - anyone is having a problem with the install?

      I am having a problem install sp3.   I am logged on as local admin, the binary is on the desktop, all the services stopped.   getting error  as show below.  This after have gotten instruction from support (ticket 114129).  The only service was not stopped is IIS as i recalled.  Not sure if i need to stop IIS also.  I have done this many times and never had any problem until now.

       

        • Re: Orion 9.5 sp3 - anyone is having a problem with the install?
          casey.schmit

          NocNoc, we've seen this a few times and it's usually a case of an Orion application still running(System Manager is usually the one people have up).  If users are connecting remotely to the box via RDP, then it's possible an Orion application could be running in a different session, so you'd never see it.

          Take a look in Task Manager and make sure none of the Orion applications are running.  If you still can't get it running, open a support case, they should be able to get you up pretty quickly.