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Engineers Toolset v10.2 Network Performance Monitor refuses to shutdown

techtips over 14 years ago

I have a consistent problem with Network Performance Monitor v9.07 within the Engineers Toolset V10.2.33. When I go to shutdown, it hangs and the CPU utilization goes to 50% on a Windows XP SP2,Pentium Dual Core 2.49GHZ 1 gig ram. The computer has ABSOLUTELY nothing else (other than essential services)running. I have shutdown all no related processes.

When Netperfmon runs CPU untilization for the process is 12% when I shutdown it consistently hags at 50% for the process and NEVER shuts down.

I update the SW today from 10.0 to 10.2 with no resolve. My contact to support has also proved fruitless, so I hope that someone may have a fix for this issue. I think this is the root cause of a related database maintenance failure that I have seen.

Please consider and comment as appropriate,

0 greg over 14 years ago

techtips - I am concerned that the version of NPM is showing 9.x, it is as if NPM did not get updated. Can you please verify the file version of Network-Performance-Monitor.exe in the Toolset install folder?
If the file version is correct,would you be able to do a a GotoMeeting?
--Greg
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0 AllisonB over 14 years ago in reply to greg

techtips, can you provide your support ticket number? I can look into this.
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0 techtips over 14 years ago in reply to greg

As in the email response yesterday, the system was born 10.0 something 3 months ago, I updated to 10.2 to correct the issue of Maintenance failing and NPM failing to shut down. The version I posted is directly from the About screen in NPM it is 9.x version and the Engine is 9.x.
I cannot join a GotoMeeting because I traveled 5 hours and work all day to correct the problem and have since left the site.
Is the version a root cause, because the version does not matter to me, the performance of whatever version does.
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0 greg over 14 years ago in reply to techtips

TechTips - That make a little more sense... The NPM you are referring to is Orion NPM which is currently on version 9.x (Toolset does not have separate engine). I know you could care less about which one, but in order for us to help, its kind of important. I was afraid that your toolset install was corrupted.
I will forward this post to someone who should be able to assist.
--Greg
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0 techtips over 14 years ago in reply to AllisonB

As in the email response to you yesterday 110990, hopefully this will get a response
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