4 Replies Latest reply on Feb 28, 2013 5:55 PM by caustix

9.5 SP3 - Breaks console for Secondary Poller devices.

viol8tor Aug 5, 2009 11:27 AM

SP after SP, it's always something. Anyway, after SP3, I can no longer manage or edit node properties from the Orion Website for devices sitting on my secondary poller. (As a side affect, my UNDP console is fubar'd.)

Error Message:

Identity check failed for outgoing message.

The expected DNS identity of the remote endpoint was 'xxxsecondarypollerxxx' but the remote endpoint provided DNS claim 'xxxprimary pollerxxx'.

If this is a legitimate remote endpoint, you can fix the problem by explicitly specifying DNS identity 'xxxprimary pollerxxx' as the Identity property of EndpointAddress when creating channel proxy.

Opened a support ticket yesterday, still waiting for a response.  I'm probably going to reinstall everything, for giggles - including the manual update of the Information Service...

Let me know if you've run into this before.

-v

Re: 9.5 SP3 - Breaks console for Secondary Poller devices.

Karlo.Zatylny Aug 5, 2009 1:22 PM (in response to viol8tor)

Hi,
We will need to look at your diagnostics to find out your exact issue. Can you be more specific about your UnDP problems? Perhaps we can solve that issue in the forum.
Thanks
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- Re: 9.5 SP3 - Breaks console for Secondary Poller devices.
  
  viol8tor Aug 5, 2009 1:58 PM (in response to Karlo.Zatylny)
  
  Long story short, I have resolved the Orion Website Identity problem. (As circumstances would have it, an Admin on the other side of the world messed up DNS right about the same time I did the upgrade.) As for the UNDP console problem - 'Object reference not set to an instance of an object', I'm positive that this is a repercussion of the Web Site Identity problem. I deleted many objects from the system through the website, which in turn did not process the deletes properly. I had tons of orphaned records in the Custom Poller tables. Will let you kow if this clears up the problem.
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  - Re: 9.5 SP3 - Breaks console for Secondary Poller devices.
    
    viol8tor Aug 6, 2009 7:03 AM (in response to viol8tor)
    
    Cleaning up the CustomPollerAssignment table of orphaned records (simple left join with the nodes table...to locate the orphans) fixed my UNDP Console problem.
    
    -v
    
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    - Re: 9.5 SP3 - Breaks console for Secondary Poller devices.
      
      caustix Feb 28, 2013 5:55 PM (in response to viol8tor)
      
      manage nodes, ensure all your devices are set to poll on the newly installed polling server. In NCM 7.1.1 I see a change poller action in the "more actions' dropdown when SW sees more than one polling server.
      
      Once all assigned to correct polling server, go to main settings on the top left of the screen.
      Choose Polling Engines and delete unused pollers (now that all devices are not assigned this will work) - now I don't have that error
      
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