> Due to the design of NPM, there is not link between the TRIGGER and RESET
> As they do not share the information, it is not possible to send the emails
> to the latest escalated.
> And to the question on attaching images, it is not possible, and not in the
> For these, you might want to drop a feature request in THWACK.
Would like to request for the feature if possible, to send a reset email to the latest escalated email and attaching images if possible.