> Due to the design of NPM, there is not link between the TRIGGER and RESET > tabs. > > As they do not share the information, it is not possible to send the emails > to the latest escalated. > > And to the question on attaching images, it is not possible, and not in the > design. > > For these, you might want to drop a feature request in THWACK. >
Would like to request for the feature if possible, to send a reset email to the latest escalated email and attaching images if possible.