2 Replies Latest reply on Jul 29, 2009 10:12 AM by John.Taylor

    No Notifications Work

      Hi,

      All my notifications do not work, I have tested email notification and writing to the event log and nothing.  This occurs on the default alerts that were installed with Orion.

      Help Please, I am unsure of where to start troubleshooting this problem.

      Thanks

      Cameron

        • Re: No Notifications Work
          jedski

          Cameron hi,

           

          Solarwinds Version:_______

          Server OS:_________

           

          1. Can you access the email server? Have you tried to telnet the mail server? Does it require authentication?

          We're you(ip address) already allowed by the mail server to send?

          2. Did you see any errors such as run-time errors etc?

          3. Have you tried restarting the alert services via the Orion Service Manager?

          4. If problem still persists, try repairing the installed solarwinds and apply the latest service pack.

          5. If you still have the same problem, try raising a case at solarwinds.com using your customerid and password.

           

          Hope I answered some.

           

          Cheers,

          Jed

          • Re: No Notifications Work

            Please open a ticket with our Support staff.  They will happily help you resolve this problem.

             

            John