6 Replies Latest reply on Oct 1, 2009 3:21 PM by EchoDelta

    NPM 9.5 SP2 error

      Hi

      When I try to update from NPM 9.5 SP1 (with hotfix) to SP2 nothing happens.

      The logfile tells me I have a diffrent version of NPM or that it's missing.

      Below is the SP2 install logfile:

      ----------------------------

      Update Started for SolarWinds Orion Network Performance Monitor 9.5 SP2 -- 20-07-2009 11:50:13,60
       
        Stopping Services
        Stopping Service NetPerfMonService
        Service is stopped
        Stopping Service OrionModuleEngine
        Service is stopped
        Stopping Service SolarwindsSyslogService
        Service is stopped
        Stopping Service SolarWindsAlertingEngine
        Service is stopped
        Stopping Service SolarWindsTrapService
        Service is stopped
        Stopping Service SWInfoServiceSvc
        Service is stopped
        Stopping Service SWOrionInformationServicev1
        Service is stopped
        Stopping Service SWJobEngineSvc
        Service is stopped
        Stopping Service SWJobSchedulerSvc
        Service is stopped
        Stopping Service NetFlowService
        Service is stopped
        Stopping Service VoipMonitorService
        Service is stopped
        Stopping Service SolarWindsSyslogService
        Service is stopped
        Stopping Service SolarWindsWirelessNetworksService
        Service is stopped
        Waiting for NetPerfMonService.exe to exit
        Process is stopped
        Waiting for SolarWinds.BusinessLayerHost.exe to exit
        Process is stopped
        Waiting for TrapService.exe to exit
        Process is stopped
        Waiting for SyslogService.exe to exit
        Process is stopped
        Waiting for AlertingEngine.exe to exit
        Process is stopped
        Waiting for SolarWinds.InformationService.Service.exe to exit
        Process is stopped
        Waiting for SWJobEngineSvc.exe to exit
        Process is stopped
        Waiting for SWJobSchedulerSvc.exe to exit
        Process is stopped
        Waiting for SWJobEngineWorker.exe to exit
        Process is stopped
        Waiting for NetFlowService.exe to exit
        Process is stopped
        Waiting for VoipMonitorService.exe to exit
        Process is stopped
        Waiting for SyslogService.exe to exit
        Process is stopped
        Waiting for WirelessPollingService.exe to exit
        Process is stopped
        Unloading OrionNPMWeb
        Copying files to C:\Program Files\Solarwinds\Orion\
        Executing [xcopy "C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\\Files\*.*" "C:\Program Files\Solarwinds\Orion\" /E /Y /F /R]
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\AccountLimitationBuilder.exe -> C:\Program Files\Solarwinds\Orion\AccountLimitationBuilder.exe
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\AlertingEngine.exe -> C:\Program Files\Solarwinds\Orion\AlertingEngine.exe
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\ConfigurationWizard.exe -> C:\Program Files\Solarwinds\Orion\ConfigurationWizard.exe
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\CustomPropertyEditor.exe -> C:\Program Files\Solarwinds\Orion\CustomPropertyEditor.exe
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\MonitorPollingEngines.exe -> C:\Program Files\Solarwinds\Orion\MonitorPollingEngines.exe
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\NetPerfMon-WebSite.zip -> C:\Program Files\Solarwinds\Orion\NetPerfMon-WebSite.zip
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\NetPerfMon.Charts -> C:\Program Files\Solarwinds\Orion\NetPerfMon.Charts
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\NetPerfMonDiscovery.exe -> C:\Program Files\Solarwinds\Orion\NetPerfMonDiscovery.exe
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\NPM.Installer.Package.zip -> C:\Program Files\Solarwinds\Orion\NPM.Installer.Package.zip
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\Orion8NetPerfMon.dll -> C:\Program Files\Solarwinds\Orion\Orion8NetPerfMon.dll
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\OrionCoreDatabaseScheme.dbConfig -> C:\Program Files\Solarwinds\Orion\OrionCoreDatabaseScheme.dbConfig
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\OrionNetPerfMon.exe -> C:\Program Files\Solarwinds\Orion\OrionNetPerfMon.exe
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\OrionNPMMapEngine.dll -> C:\Program Files\Solarwinds\Orion\OrionNPMMapEngine.dll
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\OrionNPMStatus8.dll -> C:\Program Files\Solarwinds\Orion\OrionNPMStatus8.dll
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\OrionNPMWeb.dll -> C:\Program Files\Solarwinds\Orion\OrionNPMWeb.dll
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\OrionReportScheduler.exe -> C:\Program Files\Solarwinds\Orion\OrionReportScheduler.exe
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\OrionReportWriter.exe -> C:\Program Files\Solarwinds\Orion\OrionReportWriter.exe
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\OrionWeb.dll -> C:\Program Files\Solarwinds\Orion\OrionWeb.dll
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\OrionWebBackup.exe -> C:\Program Files\Solarwinds\Orion\OrionWebBackup.exe
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\PollsPerSecondTuning.exe -> C:\Program Files\Solarwinds\Orion\PollsPerSecondTuning.exe
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\SolarWinds.ConfigurationWizard.Common.dll -> C:\Program Files\Solarwinds\Orion\SolarWinds.ConfigurationWizard.Common.dll
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\SolarWinds.ConfigurationWizard.IIS7.dll -> C:\Program Files\Solarwinds\Orion\SolarWinds.ConfigurationWizard.IIS7.dll
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\SolarWinds.NPM.Base.dll -> C:\Program Files\Solarwinds\Orion\SolarWinds.NPM.Base.dll
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\SolarWinds.NPM.BusinessLayer.dll -> C:\Program Files\Solarwinds\Orion\SolarWinds.NPM.BusinessLayer.dll
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\SolarWinds.NPM.Common.dll -> C:\Program Files\Solarwinds\Orion\SolarWinds.NPM.Common.dll
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\SolarWinds.NPM.Utils.exe -> C:\Program Files\Solarwinds\Orion\SolarWinds.NPM.Utils.exe
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\SolarWinds.Orion.Common.dll -> C:\Program Files\Solarwinds\Orion\SolarWinds.Orion.Common.dll
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\SolarWinds.Orion.Core.Discovery.Jobs.dll -> C:\Program Files\Solarwinds\Orion\SolarWinds.Orion.Core.Discovery.Jobs.dll
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\SWAlertActions8.dll -> C:\Program Files\Solarwinds\Orion\SWAlertActions8.dll
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\SWAlertEngine8.dll -> C:\Program Files\Solarwinds\Orion\SWAlertEngine8.dll
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\SWTrapService.exe -> C:\Program Files\Solarwinds\Orion\SWTrapService.exe
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\TestAlerts.exe -> C:\Program Files\Solarwinds\Orion\TestAlerts.exe
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\Information Service\1.0\SolarWinds.Orion.Common.dll -> C:\Program Files\Solarwinds\Orion\Information Service\1.0\SolarWinds.Orion.Common.dll
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\Information Service\2.0\SolarWinds.Data.Providers.Orion.dll -> C:\Program Files\Solarwinds\Orion\Information Service\2.0\SolarWinds.Data.Providers.Orion.dll
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\Information Service\2.0\SolarWinds.Orion.Common.dll -> C:\Program Files\Solarwinds\Orion\Information Service\2.0\SolarWinds.Orion.Common.dll
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\Information Service\2.0\Schemas\OrionSchema.xml -> C:\Program Files\Solarwinds\Orion\Information Service\2.0\Schemas\OrionSchema.xml
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\Reports\95th Percentile Traffic Rate - Last 7 Days.OrionReport -> C:\Program Files\Solarwinds\Orion\Reports\95th Percentile Traffic Rate - Last 7 Days.OrionReport
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\Reports\95th Percentile Traffic Rate - Last_Month.OrionReport -> C:\Program Files\Solarwinds\Orion\Reports\95th Percentile Traffic Rate - Last_Month.OrionReport
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\Reports\95th Percentile Traffic Rate - This_Month.OrionReport -> C:\Program Files\Solarwinds\Orion\Reports\95th Percentile Traffic Rate - This_Month.OrionReport
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\Reports\Total_Energy_Consumption_and_Savings_Network-Wide_-_Last_7_Days.OrionReport -> C:\Program Files\Solarwinds\Orion\Reports\Total_Energy_Consumption_and_Savings_Network-Wide_-_Last_7_Days.OrionReport
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\Reports\Total_Energy_Consumption_and_Savings_Network-Wide_-_Last_Month.OrionReport -> C:\Program Files\Solarwinds\Orion\Reports\Total_Energy_Consumption_and_Savings_Network-Wide_-_Last_Month.OrionReport
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\Reports\Total_Energy_Consumption_and_Savings_Network-Wide_-_This_Month.OrionReport -> C:\Program Files\Solarwinds\Orion\Reports\Total_Energy_Consumption_and_Savings_Network-Wide_-_This_Month.OrionReport
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\Reports\Total_Energy_Consumption_and_Savings_per_EnergyWise_Device_-_Last_7_Days.OrionReport -> C:\Program Files\Solarwinds\Orion\Reports\Total_Energy_Consumption_and_Savings_per_EnergyWise_Device_-_Last_7_Days.OrionReport
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\Reports\Total_Energy_Consumption_and_Savings_per_EnergyWise_Device_-_Last_Month.OrionReport -> C:\Program Files\Solarwinds\Orion\Reports\Total_Energy_Consumption_and_Savings_per_EnergyWise_Device_-_Last_Month.OrionReport
      C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\Files\Reports\Total_Energy_Consumption_and_Savings_per_EnergyWise_Device_-_This_Month.OrionReport -> C:\Program Files\Solarwinds\Orion\Reports\Total_Energy_Consumption_and_Savings_per_EnergyWise_Device_-_This_Month.OrionReport
      45 File(s) copied
        Copy Complete
        Updating Information Serivce
        Executing [ msiexec /quiet /update "C:\Documents and Settings\username\Local Settings\Temp\1\pb2A\\InformationService2.0SP1.msp" /L*v InformationServiceSP1.log ]
      T h e   u p g r a d e   p a t c h   c a n n o t   b e   i n s t a l l e d   b y   t h e   W i n d o w s   I n s t a l l e r   s e r v i c e   b e c a u s e   t h e   p r o g r a m   t o   b e   u p g r a d e d   m a y   b e   m i s s i n g ,   o r   t h e   u p g r a d e   p a t c h   m a y   u p d a t e   a   d i f f e r e n t   v e r s i o n   o f   t h e   p r o g r a m .   V e r i f y   t h a t   t h e   p r o g r a m   t o   b e   u p g r a d e d   e x i s t s   o n   y o u r   c o m p u t e r   a n d   t h a t   y o u   h a v e   t h e   c o r r e c t   u p g r a d e   p a t c h .
       
       ---------------------

      Am I the only one that have this problem?