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Re: Orion NPM 9.5 SP2 Issues
Yann Jul 15, 2009 7:17 AM (in response to Jedrek)Hi,
Ensure that the "SolarWinds Information Service" is started. You might have a second one called "SolarWinds Orion Information Service v1", ensure this one is running too.
Try to restart them if they are started.
If that does not solve the issue, review the below log files:
C:\Documents and Settings\All Users\Application Data\SolarWinds\InformationService\Orion.InformationService.log.x
and
C:\Documents and Settings\All Users\Application Data\SolarWinds\InformationService\v2.0\Orion.InformationService.log.x
You should find few errors detailing further what is causing the issue.
HTH,
Yann
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Re: Orion NPM 9.5 SP2 Issues
Jedrek Jul 15, 2009 7:25 AM (in response to Yann)Hi, Thx for your reply.
I only got 1 Service "SolarWinds Information Service" and not the v1 one
This could be the Problem.
What steps do i have to take to install the second one?
Greetings
Jedrek
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Re: Orion NPM 9.5 SP2 Issues
Yann Jul 15, 2009 7:37 AM (in response to Jedrek)The installer should be there:
C:\Documents and Settings\All Users\Application Data\SolarWinds\Installers\InformationService.msi
Rerun the SP2 after this as there was a fix for this service in that SP.HTH,
Yann
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Re: Orion NPM 9.5 SP2 Issues
Yann Jul 15, 2009 8:07 AM (in response to Jedrek)I used "might" in my first post as the information service v1 is installed when it is still required by some other components such as modules.
The version you have installed should be the v2.
Are you seeing errors in the log files?
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Re: Orion NPM 9.5 SP2 Issues
Jedrek Jul 15, 2009 8:15 AM (in response to Yann)Ok.
I only got the Logfile in
C:\Documents and Settings\All Users\Application Data\SolarWinds\InformationService\Orion.InformationService.log.x
but this one doesnt give me any arrow when i force the Error.
But i dont have this Logfile:
C:\Documents and Settings\All Users\Application Data\SolarWinds\InformationService\v2.0\Orion.InformationService.log.x
Greetings
Jedrek
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Re: Orion NPM 9.5 SP2 Issues
Yann Jul 15, 2009 9:24 AM (in response to Jedrek)Have you tried to restart the information service?
If yes, then I suggest you open a support ticket and send the diagnostics.
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Re: Orion NPM 9.5 SP2 Issues
Jedrek Jul 15, 2009 9:41 AM (in response to Yann)I already restarted the whole Server, still the same Issue.
Ok, i opened up a support case.
Greetings
Jedrek
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