8 Replies Latest reply on Jul 15, 2009 9:41 AM by Jedrek

    Orion NPM 9.5 SP2 Issues

    Jedrek Jul 15, 2009 6:39 AM

      Hello,

      We have got the following Issues with our NPM.

      When we navigate to "OverView" or the "NodeManagemet" Point in the Management Website we get the following error:

      Error: There was no endpoint listening at net.tcp://localhost:17777/SolarWinds/InformationService/Orion/ssl that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details

       

      The second Problem:

      When I try to connect with the Network Atlas I get the following error: "Server is not reachable"

       

      U got any clues for me how to solv this??

      Greetings

      Jedrek

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        • Re: Orion NPM 9.5 SP2 Issues
          Yann
          Yann Jul 15, 2009 7:17 AM (in response to Jedrek)

          Hi,

          Ensure that the "SolarWinds Information Service" is started. You might have a second one called "SolarWinds Orion Information Service v1", ensure this one is running too.

          Try to restart them if they are started.

          If that does not solve the issue, review the below log files:

          C:\Documents and Settings\All Users\Application Data\SolarWinds\InformationService\Orion.InformationService.log.x

          and

          C:\Documents and Settings\All Users\Application Data\SolarWinds\InformationService\v2.0\Orion.InformationService.log.x

          You should find few errors detailing further what is causing the issue.

          HTH,

          Yann