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NPM 9.5: Reports page not loading

DaHaole

Aloha...

I have not seen anyone else post about this, but am curious if anyone else has seen this issue or might have a solution.  I recently upgraded to 9.5SP2 and am still seeing the issue.  My issue is that I am no longer able to load the reports page from NPM.  When I click on the link I get the following error:

Orion Website Error

An error has occurred with the Orion website.

Additional Information

System.Xml.XmlException: Data at the root level is invalid. Line 1, position 1.
   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
   at System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace()
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlTextReader.Read()
   at System.Xml.Linq.XDocument.Load(XmlReader reader, LoadOptions options)
   at SolarWinds.Orion.Web.Reporting.OrionReport.Load(String filename)
   at System.Linq.Enumerable.WhereSelectArrayIterator`2.MoveNext()
   at System.Linq.Enumerable.WhereEnumerableIterator`1.MoveNext()
   at System.Linq.Lookup`2.Create[TSource](IEnumerable`1 source, Func`2 keySelector, Func`2 elementSelector, IEqualityComparer`1 comparer)
   at System.Linq.GroupedEnumerable`3.GetEnumerator()
   at System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext()
   at System.Linq.Buffer`1..ctor(IEnumerable`1 source)
   at System.Linq.OrderedEnumerable`1.d__0.MoveNext()
   at System.Web.UI.WebControls.Repeater.CreateControlHierarchy(Boolean useDataSource)
   at System.Web.UI.WebControls.Repeater.OnDataBinding(EventArgs e)
   at System.Web.UI.WebControls.Repeater.DataBind()
   at Orion_AllReports.Page_Load(Object sender, EventArgs e)
   at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
   at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
   at System.Web.UI.Control.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

 

I have turned off IIS and renamed my website, then rerun the website creation. Error still occurs. It worked in 9.1SP5 without issue. If you don't mind me asking, what XML is it trying to read?

Mahalo...
Da Haole

								


				
				
		

			
						
									
						
						
						
			
			
			
			
		


			





	










	

	

					



			


				
	









	
    
	

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    Hi,
    If you don't mind me asking, what XML is it trying to read?
    => at Orion_AllReports.Page_Load(Object sender, EventArgs e)
    Probably the reports files located in \Program Files\Solarwinds\Orion\Reports\ .
     
    Even if the error is a little bit different in the below KB, you should try the suggestions:
    http://knowledgebase.solarwinds.com/kb/questions/1220/
     
    The method I use to troubleshoot a such issue is the folllowing.
    1) Open the web console on the report tab.
     
    2) Open the \Program  Files\SolarWinds\Orion\Reports folder and move all the reports into a new sub  folder called e.g. Bad Reports.
     
    3) Move reports back to the initial  folder and check which ones are causing the issue. Refresh the web page each  time you move a report back to the parent folder.
     
    Usually Frame Relay  reports are the culprits.
     
    If you discover a bad report, open it in  Report Writer.

    Start > All Programs > SolarWinds orion >  Alerting, Reporting and Mapping > Report Writer.
     
    and try to execute  it. Use the tip from the KB as well.
     
    HTH,
    Yann
    
			
    

		
		
		
		
	
    
	
    
		
    
			
		
    
	
    
	
    
		
						
				
				
				
				
				
		
		
    
			
		
    
	
    

    

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						in reply to Yann
					
									
    
	
    

		
		
    
					
    Aloha Yann....
    That did it, mahalo nui loa.  The report that was at issue was the Orion_Accounts.OrionReport.
    BTW when I opened the file (could not in Report Writer) in notepad the front of the file was:
    "{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fnil\fcharset0 Courier New;}{\f1\froman\fcharset0 Times New Roman;}}
    {\*\generator Msftedit 5.41.15.1507;}\viewkind4\uc1\pard\f0\fs20 "
    and the end contained:
    "\par
    \f1\par
    }"
    Once removing that the report works fine.
    Mahalo....
    Da Haole
    
			
    

		
		
		
		
	
    
	
    
		
    
			
		
    
	
    
	
    
		
						
				
				
				
				
				
		
		
    
			
		
    
	
    

    

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						in reply to Yann
					
									
    
	
    

		
		
    
					
    The link you have to the knowledge base is pointing to an article not found error.  Do you have the right link?  
    I have reports I am displaying in the web UI and suddenly they are producing errors.  I went in an re-executed them and saved them directly in Report Writer and that did not good.
    Thank you!
    
			
    

		
		
		
		
	
    
	
    
		
    
			
		
    
	
    
	
    
		
						
				
				
				
				
				
		
		
    
			
		
    
	
    

    

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						in reply to joeygartin
					
									
    
	
    

		
		
    
					
    Sorry, we are still getting redirects in place to the new system:
    http://knowledgebase.solarwinds.com/kb/questions/1220/
    
			
    

		
		
		
		
	
    
	
    
		
    
			
		
    
	
    
	
    
		
						
				
				
				
				
				
		
		
    
			
		
    
	
    

    

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