24 Replies Latest reply on Jul 16, 2009 9:42 PM by Network_Guru

    9.5 SP2 install results

    Network_Guru

      Just an FYI;

      After installing SP2 the CPU on my Orion SL2000 server was getting hammered by the SWJobEngineWorker.exe process

      Using Orion Service Manager, I did a stop everything and then a start everything.
      This same process took off again in a minute or two.

      I then did a stop on the Solarwinds Job Engine only.
      After the restart, it was fine for about 10 minutes, but it has taken off again.

      YMMV

      PS, all Wireless Controllers have disappeared in the Wireless Summary View as well.

        • Re: 9.5 SP2 install results
          pserwe

          Great, looks like I'm waiting to hear the feedback on SP3 then.  I'm guessing 2 weeks for SP3 to come out, if it moves fast like SP1 and 2.

          SW - you guys looking to hire a QA manager?  If not, you should be.

          Peter

          • Re: 9.5 SP2 install results

            I'm running an eval version of NPM because I didn't want to mess up my main install.

            So in try to install SP2 and get an error about invalid license, then the install quits. OK... so things didn't get installed. So I bring up NPM in the browser, now I get an error where the map was. OK, maybe a reboot will help, nope, still broke.

            • Re: 9.5 SP2 install results
              jbaulsir

              I've got two opened tickets that SP2 is the fix for, but I'll wait a few days before installing.

               

              JB

              • Re: 9.5 SP2 install results

                I had this same problem and contacted support about it.  Here is what support told me to do:

                 To resolve this, please use the following steps.  Go into Add/Remove Programs and choose the Job Engine install.  Click the Change/Remove and uninstall this application from the server.  Once done, go to C:\Documents and Settings\All Users\Application Data\SolarWinds\Installers and run the JobEngine.msi.  Choose complete when prompted.  This will reinstall the Job Engine and Job Scheduler services. 

                My CPU went from about 40% utilization PER SWJobEngineWorker.exe process (sometimes there were two) down to about 0% to 1% CPU per process.  Give this a try and see if it helps.

                  • Re: 9.5 SP2 install results
                    avnishb

                    Frankly, I am little worried now because ever since I upgraded my system to 9.5, it has been a roller coaster ride. I have several tickets with support about what was working before and now not working. Frankly, I am not too happy about this release at all ..

                    • Re: 9.5 SP2 install results
                      Network_Guru


                      I had this same problem and contacted support about it.  Here is what support told me to do:

                       To resolve this, please use the following steps.  Go into Add/Remove Programs and choose the Job Engine install.  Click the Change/Remove and uninstall this application from the server.  Once done, go to C:\Documents and Settings\All Users\Application Data\SolarWinds\Installers and run the JobEngine.msi.  Choose complete when prompted.  This will reinstall the Job Engine and Job Scheduler services. 

                      My CPU went from about 40% utilization PER SWJobEngineWorker.exe process (sometimes there were two) down to about 0% to 1% CPU per process.  Give this a try and see if it helps.

                       



                      Thanks afarmer.
                      I followed these instructions this AM, and so far CPU is running fine.


                      I'm still having issues with the Wireless Lan Controllers (I have 7 and right now only 2 are showing up).

                        • Re: 9.5 SP2 install results

                          Network_Guru,

                          Glad to hear that fixed it!  Just curious but, what % utilization did your CPU go down to once you reinstalled the Job Engine?  Mine went down to about to 0% to 1% but I'm running the SL100 version. 

                            • Re: 9.5 SP2 install results
                              Network_Guru

                              A picture is worth a thousand words - CPU last 30 days.

                              You can clearly see the leap from V9.1 to 9.5 & then SP1:

                               

                              This is SL2000 with APM, VoIP and of course now the built-in WiFi module.

                                • Re: 9.5 SP2 install results
                                  pserwe

                                  So '_guru, how about now?  It still looks like I'm waiting for SP3 to address all of this stuff.

                                  Peter

                                    • Re: 9.5 SP2 install results
                                      Network_Guru

                                      Hey Peter, as mentioned, re-installing the JobWorkerEngine fixed the CPU utilization, but APM was no longer collecting stats.
                                      I just stopped and restarted all services and APM is once again collecting stats, but now the CPU is getting pinned again by the JobEngiine process.
                                      Only 2 of the WLC's were discovered, even after selecting rediscover and then poll of all 7 WLCs.

                                      YMMV, but unless you have a lot of time to spend troubleshooting with SW support, you might want to stick with 9.1 for now.

                            • Re: 9.5 SP2 install results

                              Hi Network Guru,

                              I am having the same issue since the upgrade to 9.5
                              NPM 9.5 and Jobengine having multiple instances
                              Case #100456  "Jobengine causing 100% CPU Load"

                              Unfortunately no resolution in SP1 and now in SP2
                              See added screenshot (CPU more than 95% and Memory usage more than 850Mb)



                              I hope to get some info or actions today on the next steps.....

                              Greetings

                                • Re: 9.5 SP2 install results

                                  Hi Network Guru,

                                  Finaly i got some tips that until now (about 4 hours) is working.

                                  Here are the things i needed to do......please keep in mind that this does not guarantee problem solving on you're install but maybe something to try.

                                  On: C:\Documents and Settings\All Users\Application Data\SolarWinds\JobEngine\Data

                                  I needed to do the following:
                                  1. Stop the Job engine and Job Scheduler.
                                  2. Rename the JobEngine35.sdf file to JobEngine35.sdf_old.
                                  3. Take a copy of the JobEngine35-Blank.sdf and rename it to JobEngine35.sdf.
                                  4. Do a right click on the new JobEngine35.sdf file and remove the Read only Attribute.
                                  5. Start the jobScheduler and JobEngine and monitor the JobEngine process.

                                  Good luck!!

                                • Re: 9.5 SP2 install results

                                  I've tried to install SP2 but none of the services restarted and the NPM still shows SP1?

                                  I'll open a ticket...again!

                                   

                                  sam

                                    • Re: 9.5 SP2 install results
                                      jcooler

                                      I've tried to install SP2 but none of the services restarted and the NPM still shows SP1?

                                      I'll open a ticket...again!

                                       

                                      sam

                                       

                                      I had this exact same problem. Support walked me through resolving this.

                                      The problem was with the Solarwids Information Service. In my case the application was not even installed.

                                      Support had me run the install for this, then rerun the SP2 installer. Everything worked smoothly after that.

                                      the Information service installer is located at c:\documents and settings\all users\application data\solarwinds\installers\InformationServices.msi

                                    • Re: 9.5 SP2 install results
                                      Karlo.Zatylny

                                      Hi,

                                      We are looking into the job engine spin.  It should eventually calm down, but that is dependant on the number of nodes you have.  We apologize for any inconvenience.

                                      The wireless devices disappearing are related to the spin issue.

                                      Thanks

                                      • Re: 9.5 SP2 install results
                                        jbaulsir

                                        Took the plunge,  update went well, just had an issue with 'order by caption asc' in 62 resources (needed to be removed) ref NPM 9.5 All Nodes Resource not sorting correctly

                                        No wireless devices, CPU load normal, Netflow service wont start by itself.

                                        JB

                                        • Re: 9.5 SP2 install results
                                          chuco

                                          I have to agree all those steps did not work! My CPU is now at 91% after trying those steps!!