3 Replies Latest reply on Nov 7, 2014 4:52 PM by mr_wu66

    Windows Account Lockout

    ceclark

      Running NPM 9.1 SP5, SQL 2005 Enterprise on same box.

      We've narrowed down that NPM is locking out my AD account every few hours (sporadic, sometimes it's in minutes). I've checked all services, IIS, event logs, and deleted my accounts in NPM. My userID is not associated anywhere that I can find. We use a service account for everything and I don't even have permission to login to the server with my account, I have to use the service account. Anyone else run into this problem?

        • Re: Windows Account Lockout
          bshopp

          I would recommend opening a support case to investigate further

          • Re: Windows Account Lockout
            mr_wu66

            Old post which has more than likely been resolved. Either way, this is my story!!!

             

            So... Solarwinds support (FACE PALM) was no help. However, I had the same issue and my AD Admin account was locking out within seconds. I had to troubleshoot this with AD tools to first pinpoint the machine/server in questions. I then disabled all Solarwinds services and started them one by one trying a process of elimination. Finally, I created a service account to log in to the server and re-poll with instead of my AD Admin account.

             

            If you've looked at all of the above you more than likely had nodes added that were being polled with your AD credentials. You can actually see how many nodes are assigned to specific credentials in the Orion GUI > Settings > Credentials > Manage Windows Credentials. Unfortunately it only gives you a count and not which devices as of version 2014.1.0 (Orion). I then went to my Windows nodes, Orion GUI > Settings > Node & Group Management > Manage Nodes > Windows, to mass updated the polling credentials. This resolved my issue that perplexed me for a few days...

             

            Hope this helps someone else out there!!!