4 Replies Latest reply on Jun 26, 2009 5:53 AM by thewardo

    Printer Poller Issue

    thewardo

      Hi

      I have set up a Universal Device Poller for HP printers which reports the current message on the printer display. The OID is 1.3.6.1.4.1.11.2.3.9.1.1.3.0, MIB is set to raw data, SNMP is set to GET, polling is type node and status is enabled. 

      When I assigned this poller I did a test against the HP printers and it returned the values as expected, as in the following screen grab:

      However the data on my orion website isnt updated:

      As you can see from the screen grab one shows the status (but over a day old) and the others show nothing.

      I am using NPM v9.5.

      Does anyone know why this could be?

      Thanks.

        • Re: Printer Poller Issue
          Yann

          Hi,

          You probably have some issues with the JobScheduler/JobEngine/Module Engine services...

          Do you see some fatal errors in the below files?

          \Program Files\SolarWinds\Orion\NPM.BusinessLayer.log

          C:\Documents and Settings\All Users\Application Data\SolarWinds\JobEngine\Logs\

          SolarWinds.JobEngineService_vX_Y.txt

          SolarWinds.SchedulingService_vV_W.txt

          SWJobEngineWorker_vX_Y_JOBID_[....].log

           

          If you need help to analyze them, feel free to open a support ticket or to post your questions here.

          HTH,

          Yann