7 Replies Latest reply on Dec 12, 2012 12:58 PM by rutgerht

    Engineering Toolset  Workplace Studio failing to load in windows xp

      Went to start the workplace studio and got the deadly windows "Solarwinds Workplace Studio has encountered a problem and needs to close".  It appears to be getting a signature error.  The PC is windows XP and the Solarwinds toolset in version 10.1.0.30.  Here is what the log is showing;

       

      2009-06-08 09:02:45,175 [1] ERROR SolarWinds.Toolset.IEE.HostApp.AppLoader - WorkspaceStudio experienced an unhandled exception:
       System.Xml.XmlException: Unexpected end of file while parsing Name has occurred. Line 29, position 130.
         at System.Xml.XmlTextReaderImpl.Throw(Exception e)
         at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
         at System.Xml.XmlTextReaderImpl.Throw(Int32 pos, String res, String arg)
         at System.Xml.XmlTextReaderImpl.ParseQName(Boolean isQName, Int32 startOffset, Int32& colonPos)
         at System.Xml.XmlTextReaderImpl.ParseAttributes()
         at System.Xml.XmlTextReaderImpl.ParseElement()
         at System.Xml.XmlTextReaderImpl.ParseElementContent()
         at System.Xml.XmlTextReaderImpl.Read()
         at System.Xml.XmlLoader.LoadNode(Boolean skipOverWhitespace)
         at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc)
         at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
         at System.Xml.XmlDocument.Load(XmlReader reader)
         at System.Xml.XmlDocument.Load(String filename)
         at SolarWinds.Toolset.IEE.ExternalToolsUpgrader.Upgrade(String filename)
         at SolarWinds.Toolset.IEE.ExternalToolsRegistry.LoadFromFile(String filename)
         at SolarWinds.Toolset.IEE.HostApp.AppLoader.LoadEngine(Form f)
         at SolarWinds.Toolset.IEE.HostApp.AppLoader.LoadApplication(IeeMain frm)
         at SolarWinds.Toolset.IEE.HostApp.IeeMain.tmAppStart_Tick(Object sender, EventArgs e)
         at System.Windows.Forms.Timer.OnTick(EventArgs e)
         at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
         at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

       

      I'm guessing something got corrupted but not sure what.   Thanks for any help.

        • Re: Engineering Toolset  Workplace Studio failing to load in windows xp

          MadDog - Looks like there is something in the External Tools configuration that is causing the load error.

          Try this, navigate to your settings folder (C:\Documents and Settings\<your user name.domain>\Local Settings\Application Data\SolarWinds\Dashboard and find the file named ExternalTools.xml, rename it to something else and then try to start the application.

          If that fixes it, send me the file you renamed and we will have a look-see.

          HTH,

          Greg

            • Re: Engineering Toolset  Workplace Studio failing to load in windows xp

              Renaming the file did help load more into the workplace studio but it still failed to load.  Here is a copy of the log.


               


              2009-06-08 14:45:11,935 [1] ERROR SolarWinds.Toolset.IEE.HostApp.AppLoader - WorkspaceStudio experienced an unhandled exception:
               System.Xml.XmlException: Root element is missing.
                 at System.Xml.XmlTextReaderImpl.Throw(Exception e)
                 at System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res)
                 at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
                 at System.Xml.XmlTextReaderImpl.Read()
                 at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
                 at System.Xml.XmlDocument.Load(XmlReader reader)
                 at System.Xml.XmlDocument.Load(String filename)
                 at SolarWinds.Toolset.IEE.HostApp.Toolbar.ShortcutBar.Deserialize(String filename)
                 at SolarWinds.Toolset.IEE.HostApp.AppLoader.LoadApplication(IeeMain frm)
                 at SolarWinds.Toolset.IEE.HostApp.IeeMain.tmAppStart_Tick(Object sender, EventArgs e)
                 at System.Windows.Forms.Timer.OnTick(EventArgs e)
                 at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
                 at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
              2009-06-08 14:45:11,935 [1] ERROR SolarWinds.Toolset.IEE.HostApp.AppLoader - WorkspaceStudio experienced an unhandled exception:
               System.Exception: Unhandled thread exception in Workspace Studio; see inner exception for details. ---> System.Xml.XmlException: Root element is missing.
                 at System.Xml.XmlTextReaderImpl.Throw(Exception e)
                 at System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res)
                 at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
                 at System.Xml.XmlTextReaderImpl.Read()
                 at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
                 at System.Xml.XmlDocument.Load(XmlReader reader)
                 at System.Xml.XmlDocument.Load(String filename)
                 at SolarWinds.Toolset.IEE.HostApp.Toolbar.ShortcutBar.Deserialize(String filename)
                 at SolarWinds.Toolset.IEE.HostApp.AppLoader.LoadApplication(IeeMain frm)
                 at SolarWinds.Toolset.IEE.HostApp.IeeMain.tmAppStart_Tick(Object sender, EventArgs e)
                 at System.Windows.Forms.Timer.OnTick(EventArgs e)
                 at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
                 at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
                 --- End of inner exception stack trace ---
                 at SolarWinds.Toolset.IEE.HostApp.AppLoader.Application_ThreadException(Object sender, ThreadExceptionEventArgs e)
                 at System.Windows.Forms.Application.ThreadContext.OnThreadException(Exception t)
                 at System.Windows.Forms.Timer.TimerNativeWindow.OnThreadException(Exception e)
                 at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
                 at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
                 at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData)
                 at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
                 at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
                 at System.Windows.Forms.Application.Run(Form mainForm)
                 at SolarWinds.Toolset.IEE.HostApp.EntryPoint.Main(String[] args)

              • Re: Engineering Toolset  Workplace Studio failing to load in windows xp
                rutgerht

                Experienced the exact same issue on Windows 2008 Server.  Renaming ExternalTools.xml under C:\Users\<user_name>\AppData\Local\SolarWinds\Dashboard as described by greg@solarwinds.net

                resolved the issue for us.