5 Replies Latest reply on Jun 5, 2009 4:43 PM by mcampbell

    Error during upgrade from 9.0 to 9.5 Incompatable Modules.

      While attempting to install 9.5 I get the below error message:

      The Installer detected incompatible Orion modules (Application Performance Monitor, NetFlow
      Traffic Analyzer, Network Configuration Manager, or VoIP Monitor).
      This version of Orion supports the following versions oF the Orion modules:
      * Application Performance Monitor, version 2.5 or later
      * NetFlow TraFfic Analyzer, version 3.1 or later
      * Network Configuration Manager) version 5.1 or later
      * VoIP Monitor, version 2.1 or later
      You should upgrade these incompatible Orion modules to continue the installation.

      I then updated or removed any of the incompatible modules (one I removed was an old evaluation of Application Monitor.  We do not have any form of it installed at this time).

      Below is the listing of SolarWinds Orion Modules installed listed from the Add Remove Programs:

      SolarWinds Job Engine v1.1

      SolarWinds NetFlow Configurator

      SolarWinds Orion Information Service

      SolarWinds Orion Netflow Traffic Analyzer SLX v3.1

      SolarWinds Orion Network Configuraiton Manager v5.5 DL1000

      SolarWinds Orion Network Performance Monitor v9.0 SLX

       

      I am still getting the same error message as above.

      I called tech support, the guy I spoke with was insistant that I had the NCM Plugin Module installed and that is what is causing the issue.  I was then told he would have to talk to some other people and would call me back. 

      I was not asked for log info much less anything else relevant beyond "Are you sure you don't have the Plugin Module installed?"

      I have yet to receive even a call back since we last spoke Monday morning.  Ticket #:  97793

       

       

      I do NOT have the plugin module installed.   Below is the Log from the Install.



      *******************************************************************************
      *******************************************************************************
      6-1-2009 - 10:41:15 -- ***** STARTING INSTALLATION of version [9.5.0] [Build2009] *****
      6-1-2009 - 10:41:15 -- The installer log is stored at [C:\Documents and Settings\All Users\Application Data\SolarWinds\Orion9.5.0_Install_Log.txt]
      6-1-2009 - 10:41:15 -- Entering Is64BitOS()
      6-1-2009 - 10:41:15 --   checking [SYSINFO.bIsWow64] = 0
      6-1-2009 - 10:41:15 --   Value was zero, so this is a 32 bit OS
      6-1-2009 - 10:41:15 -- Exiting Is64BitOS() -- returning [0]
      6-1-2009 - 10:41:15 -- Entering GetReleaseFlags()
      6-1-2009 - 10:41:15 --   Read Release flags of : [RELEASE,POLLER_FEATURE,ADMIN_FEATURE,WEB_FEATURE,FULL_FEATURE,FULL_SLSLX]
      6-1-2009 - 10:41:15 -- Exiting GetReleaseFlags()
      6-1-2009 - 10:41:15 -- Entering IsOrionAppMonInstalled()
      6-1-2009 - 10:41:15 --   Entering IsProductbyProductGUIDinstalled("{CDC35801-8701-4D76-BAD7-F5B7F9E39827}")
      6-1-2009 - 10:41:15 --     Checking registry for existence of HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CDC35801-8701-4D76-BAD7-F5B7F9E39827}
      6-1-2009 - 10:41:15 --     Checking registry for existence of HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{CDC35801-8701-4D76-BAD7-F5B7F9E39827}
      6-1-2009 - 10:41:15 --   Exiting IsProductbyProductGUIDinstalled(): Returning FALSE
      6-1-2009 - 10:41:15 -- Entering IsOrionAppMonInstalled().. returning [0]
      6-1-2009 - 10:41:15 -- Entering FigureOutLicensingGlobals()
      6-1-2009 - 10:41:15 --   gsSWInterfacesFileSelector is [SWInterfaces-OR-6144.dll]
      6-1-2009 - 10:41:15 --   gsDestributorFileSelector is [slx-full-distributor.txt]
      6-1-2009 - 10:41:15 --   gsLicensingCommandLineParameters is [-PKG,ORION V9 - SLX,-KEY,OR:6144]
      6-1-2009 - 10:41:15 -- Exiting FigureOutLicensingGlobals()
      6-1-2009 - 10:41:15 -- Entering IsMajorUpgrade()
      6-1-2009 - 10:41:15 --   property [DOING_MAJORUPGRADE] = [{FA4A87CC-4493-4175-AC77-EDEE5820CB56}]
      6-1-2009 - 10:41:15 -- Exiting IsMajorUpgrade()
      6-1-2009 - 10:41:15 -- Entering getDOTNETpath()
      6-1-2009 - 10:41:15 -- Exiting getDOTNETpath()
      6-1-2009 - 10:41:15 -- Entering WhatConfigurationIsThisInstaller()
      6-1-2009 - 10:41:15 -- Exiting WhatConfigurationIsThisInstaller() -- returning: FULL
      6-1-2009 - 10:41:15 -- Entering WhatPriorVersionOrionInstalled()
      6-1-2009 - 10:41:15 -- Exiting WhatPriorVersionOrionInstalled() -- found version BRAZOS
      6-1-2009 - 10:41:15 -- Entering FindOldInstallPaths()
      6-1-2009 - 10:41:15 --   Entering CompareStringVersions( "9.0", "8.1")
      6-1-2009 - 10:41:15 --   Exiting CompareStringVersions, returned: [1]
      6-1-2009 - 10:41:15 --   Looking for v 8.1+ installation directories
      6-1-2009 - 10:41:15 --   Found key [SOFTWARE\SolarWinds\Orion\Core], value name [InstallPath]. old isntall location was [D:\Program Files\Solarwinds\Orion\]
      6-1-2009 - 10:41:15 -- Exiting FindOldInstallPaths()
      6-1-2009 - 10:41:15 -- Set INSTALLDIR=[D:\Program Files\Solarwinds\Orion\]
      6-1-2009 - 10:41:15 -- Entering CheckForPre90version()
      6-1-2009 - 10:41:15 --   InstalledVersion is [9.0]
      6-1-2009 - 10:41:15 --   Version found [9.0] is != [7.x], so we proceed with installation
      6-1-2009 - 10:41:15 -- Exiting CheckForPre90version(), returning FALSE -- meaning keep going with installation
      6-1-2009 - 10:41:15 -- Entering CheckForPreConfiguration("FULL")
      6-1-2009 - 10:41:15 --   PrevConfiguration is [FULL]
      6-1-2009 - 10:41:15 -- Exiting CheckForPreConfiguration()
      6-1-2009 - 10:41:15 -- Entering CheckSQLVersion()
      6-1-2009 - 10:41:15 --   The path to "SolarWinds.Orion.SQL2000Check.exe" is equal [C:\DOCUME~1\MCAMPB~1\LOCALS~1\Temp\1\{97DBB6CA-6C5F-4B86-8C89-075576FB9C4A}\SolarWinds.Orion.SQL2000Check.exe]
      6-1-2009 - 10:41:17 --   Launch of [C:\DOCUME~1\MCAMPB~1\LOCALS~1\Temp\1\{97DBB6CA-6C5F-4B86-8C89-075576FB9C4A}\SolarWinds.Orion.SQL2000Check.exe] succeeded, Now checking exit code...
      6-1-2009 - 10:41:17 --   Application [C:\DOCUME~1\MCAMPB~1\LOCALS~1\Temp\1\{97DBB6CA-6C5F-4B86-8C89-075576FB9C4A}\SolarWinds.Orion.SQL2000Check.exe] succeeded with exit code of [0].
      6-1-2009 - 10:41:17 -- Exiting CheckSQLVersion()
      6-1-2009 - 10:41:17 -- Entering CheckEnableSQLCLRPermissions()
      6-1-2009 - 10:41:17 --   The path to "SolarWinds.Orion.SQL2000Check.exe" is equal [C:\DOCUME~1\MCAMPB~1\LOCALS~1\Temp\1\{97DBB6CA-6C5F-4B86-8C89-075576FB9C4A}\SolarWinds.Orion.SQL2000Check.exe]
      6-1-2009 - 10:41:17 --   Launch of [C:\DOCUME~1\MCAMPB~1\LOCALS~1\Temp\1\{97DBB6CA-6C5F-4B86-8C89-075576FB9C4A}\SolarWinds.Orion.SQL2000Check.exe] succeeded, Now checking exit code...
      6-1-2009 - 10:41:17 --   Application [C:\DOCUME~1\MCAMPB~1\LOCALS~1\Temp\1\{97DBB6CA-6C5F-4B86-8C89-075576FB9C4A}\SolarWinds.Orion.SQL2000Check.exe] succeeded with exit code of [0].
      6-1-2009 - 10:41:17 -- Exiting CheckEnableSQLCLRPermissions()
      6-1-2009 - 10:41:17 -- Entering GetInstallerDirectory()
      6-1-2009 - 10:41:17 --   Found property [SETUPEXEDIR], value is [D:\backup\Upgrades\SolarWinds-Orion-v9-SLX] -- SUCCESS!
      6-1-2009 - 10:41:17 -- Exiting GetInstallerDirectory()
      6-1-2009 - 10:41:17 -- Entering CheckforWebPollerOverwrite()
      6-1-2009 - 10:41:17 -- Exiting CheckforWebPollerOverwrite() -- Release flags contained FULL_FEATURE, so it's okay to install!
      6-1-2009 - 10:41:17 -- Entering DoesSQLInstallDirExist()
      6-1-2009 - 10:41:17 --   does [D:\backup\Upgrades\SolarWinds-Orion-v9-SLX\SQLExpress] exist?
      6-1-2009 - 10:41:17 --   [D:\backup\Upgrades\SolarWinds-Orion-v9-SLX\SQLExpress] DOES NOT exist
      6-1-2009 - 10:41:17 -- Exiting DoesSQLInstallDirExist() -- returning [0]
      6-1-2009 - 10:41:17 -- Entering DetectAddOns()
      6-1-2009 - 10:41:17 --   -- Found Netflow
      6-1-2009 - 10:41:17 --   -- Found VOIP
      6-1-2009 - 10:41:17 -- Exiting DetectAddOns() returning [1]
      6-1-2009 - 10:41:17 -- Entering CheckIncompatibleAddOns()
      6-1-2009 - 10:41:17 --   AMVersion is []
      6-1-2009 - 10:41:17 --   WirelessVersion is []
      6-1-2009 - 10:41:17 -- Exiting CheckIncompatibleAddOns()
      6-1-2009 - 10:41:17 -- Entering CheckAddOnsVersions()
      6-1-2009 - 10:41:17 --   VoipVersion is [2.0]
      6-1-2009 - 10:41:17 --   NetFlowVersion is [3.1.0.0]
      6-1-2009 - 10:41:17 --   APMVersion is []
      6-1-2009 - 10:41:17 --   NCMPluginVersion is []
      6-1-2009 - 10:41:17 --   Entering CompareStringVersions( "", "2.5")
      6-1-2009 - 10:41:17 --   Exiting CompareStringVersions, returned: [-1]
      6-1-2009 - 10:41:17 --   Entering CompareStringVersions( "3.1.0.0", "3.1")
      6-1-2009 - 10:41:17 --   Exiting CompareStringVersions, returned: [0]
      6-1-2009 - 10:41:17 --   Entering CompareStringVersions( "", "5.1")
      6-1-2009 - 10:41:17 --   Exiting CompareStringVersions, returned: [-1]
      6-1-2009 - 10:41:17 --   Entering CompareStringVersions( "2.0", "2.1")
      6-1-2009 - 10:41:17 --   Exiting CompareStringVersions, returned: [-1]
      6-1-2009 - 10:41:25 -- Exiting CheckAddOnsVersions() -- ABORTING
      6-1-2009 - 10:41:25 -- Entering OnAbort()
      6-1-2009 - 10:41:25 --   Aborting -- gbLaunchWizard = TRUE
      6-1-2009 - 10:41:25 --   Setting gbLaunchWizard = FALSE
      6-1-2009 - 10:41:25 -- Exiting OnAbort()

       

       

      Your time and insight are appreciated.