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NPM 9.5 and Jobengine having multiple instances

Mars over 14 years ago

Hi you Guru's,

I thought let's try and ask my question here because unfortunately my "case" supervisor is not responding anymore...(probably left early for the weekend)

I upgraded my NPM 9.1 SP5 installation to 9.5 (just before i needed to apply SP3 to my SQL 2005 environment)

After the installation almost directly the server had a CPU usage of 100% for several hours.
I discovered that the Job engine had multiple sessions open so i stopped the service and the problem was gone........(nice work around but hardly a solution )

I recorded a "case" (97428) after which I was asked to repair my installation of NPM and APM which I did.
I am still having the issue ....anybody any suggestions.

0 stacy.patten over 14 years ago

I experienced the same issue and didn't see it clear up until about six hours after the upgrade to 9.5 was completed.
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0 Mars over 14 years ago in reply to stacy.patten

You lucky one...
It started yesterday afternoon and i am still having it.....

Anybody any solutions???
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0 ElisabethZakes over 14 years ago

I recorded a "case" (97428) after which I was asked to repair my installation of NPM and APM which I did.
I am still having the issue ....anybody any suggestions.
Mars,
Please check your e-mail for further activity on this case. The technician responded to you a little while ago, and that may get you further along.
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0 Mars over 14 years ago in reply to ElisabethZakes

Just checked my mail

Answer was ...
"This could due to the fact of the Wireless poller.
Could you try to remove nodes for Wireless APs and see if this has helped?
There will be a fix for this issue in Service Pack 1 for Orion 9.5."
After 2 days of release their will be already a SP ???
I have shut down the jobengine again......
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0 Mars over 14 years ago in reply to stacy.patten

Checked this morning still running.....(more than 24 hours).
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0 Mars over 14 years ago in reply to Mars

I was suggested by support to reinstall the jobengine.
It finally did the trick thanks for the support!!

Below the description for you out there that are having the same issue
"uninstall the JobEngine and reinstall it again.
Uninstall:
Please open Add\Remove Software and scroll to SolarWinds Job Engine 1.3 and remove this installation.
Install:
You will find the installation filr for the Job Engine here:
C:\Documents and Settings\All Users\Application Data\Solarwinds\Installers\JobEngine.msi
This will reinstall the JobEngine and once done reboot the server."
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0 Mars over 14 years ago in reply to Mars

Just installed SP1 and unfortionatly issue is acuring again...... :-(
I will do this reinstall of the jobengine again today and will keep you all informed
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0 bshopp over 14 years ago in reply to Mars

If this happens again, before you do anything, please grab diags and upload them to support
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0 Mars over 14 years ago in reply to bshopp

Too late..........

I did a de-installation of the jobengine already.

This did the Job until...........
I noticed my Wireless devices where not shown in the wireless section.
I initiated a rediscovery on some of them (about 30) and guess what CPU load back to 100% for a longer period. This morning it was ok again.

Due to the fact i like the wireless part i will have to initiate a rediscovery for all other wireless devices.
Will do it in steps today...but it is a weird way to get the full features of the version (no automatic polling or rediscovery of these devices).

Greets,
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0 bshopp over 14 years ago in reply to Mars

OK, we have also released 9.5 SP1, might want to apply that as well if you have not already
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