8 Replies Latest reply on May 29, 2009 8:19 AM by KCWayner

Unable to upgrade to Orion 9.5 do to incompatible modules

rob6962 May 28, 2009 11:54 AM

I have reviewed the instatllation intrustion and requirements to upgrade from Orion 9.1 sp5 to Orion 9.5.

I have the APM, NCM, VOIP and Netflow modules install on our system, and all of them have been updated to the lastest offered by Solarwinds.

APM is at version 2.5

Netflow is at 3.1 with sp1 applied

NCM is at 5.5

VoIP is at verision 2.1.

The issue is when i run the Orion 9.5 installer is stalls out and tells me i have incompatible modules and that i should upgrade.

Any help would be appreciated.

TIA

Re: Unable to upgrade to Orion 9.5 do to incompatible modules

ElisabethZakes May 28, 2009 12:25 PM (in response to rob6962)

Make sure the NCM integration module is version 5.1, not 5.0. That's been a common thread in this issue.
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Re: Unable to upgrade to Orion 9.5 do to incompatible modules

KCWayner May 28, 2009 1:05 PM (in response to rob6962)

I'm having the same issue. It says that I have APM, NetFlow Traffic Analyzer, NCM and VOIP that are incompatible. I had installed APM for demo but removed it months back. I have not even demo'd NetFlow or VOIP. I just upgraded by NCM to 5.5 so I'm not sure what it is complaining about. I have NPM 9.1 SP5, NCM 5.5, IPAM 1.0, and Engineer's Toolset 10.0.
Any word of wisdom?
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- Re: Unable to upgrade to Orion 9.5 do to incompatible modules
  
  bshopp May 28, 2009 1:10 PM (in response to KCWayner)
  
  You've upgraded both NCM and Integration Module?
  
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  - Re: Unable to upgrade to Orion 9.5 do to incompatible modules
    
    Reg May 28, 2009 1:35 PM (in response to bshopp)
    
    I have same problem and I have upgraded voip to 2.1 and cm to 5.5/ I can not upgrade integration to 5.5 until I have 9.5 orion. Help
    
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    - Re: Unable to upgrade to Orion 9.5 do to incompatible modules
      
      ElisabethZakes May 28, 2009 2:16 PM (in response to Reg)
      
      Check your Orion 9.5 install log at C:\Documents and Settings\All Users\Application Data\SolarWinds
      If it contains the following, then you may have leftovers from an old NCM integration installation (perhaps an eval version):
      NCMPluginVersion is [1.00.0000]
      ...
      Entering CompareStringVersions(1.00.0000", "5.1")
      ..
      To resolve this, uninstall "SolarWinds Orion NCM Plugins" from Add/Remove Programs.
      
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      - Re: Unable to upgrade to Orion 9.5 do to incompatible modules
        
        KCWayner May 28, 2009 3:18 PM (in response to ElisabethZakes)
        
        That did it for me. I was able to upgrade to 9.5. Now to just get used to the little format changes that are on the web page. Thanks for the help.
        
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        Re: Unable to upgrade to Orion 9.5 do to incompatible modules
        
        chris.lapoint May 28, 2009 4:41 PM (in response to KCWayner)
        
        Great. Once you 've upgraded to 9.5, don't forget to install the latest version of the NCM integration module (this is an additional executable included with your NCM 5.5 download).
        
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        Re: Unable to upgrade to Orion 9.5 do to incompatible modules
        
        KCWayner May 29, 2009 8:19 AM (in response to chris.lapoint)
        
        Have done this. Thanks for the reminder.
        
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