4 Replies Latest reply on May 7, 2009 9:16 AM by Yann

    Problems after upgrading to sp5 on 9.1 (Web Console)

    Alvy_Singer

      everything seemed to go ok, however when i browse to the web console, the maps appear ok, but when i click on a device the web page just times out so i cant go on and see any of my stats, the alerts and reports are all working fine it just seems to be the links to the devices.

       

      Any ideas?

        • Re: Problems after upgrading to sp5 on 9.1 (Web Console)
          jp

          Check out your Node Details summary view under the admin panel - try the 'preview' button - does it work there?
          Maybe if you remove any extra resources from the Node Details summary view?

          Let me know - Support worked with me on an issue on that track for the Netflow module we bought.

            • Re: Problems after upgrading to sp5 on 9.1 (Web Console)
              Yann

              Hi all,

              When you start getting timeouts in the web console, your should enable the DEBUG mode of the web console and analyze the \Inetpub\OrionWeb.log file to see which resource is taking long time to be retrieved.

              To put the Web Console in the debug mode, open the \Program Files\Solarwinds\Orion\LogAdjuster.exe utility.

              Set the Orion Website level to DEBUG and click on OK.

              Reproduce the Timeout error.

              Make a copy of the OrionWeb.log file.

              Rerun the Log Level Adjuster and set the Orion Website logging levels back to WARN.

               

              If you are not sure how to read the OrionWeb.log file, feel free to post it. Alternatively open a support ticket.

              HTH,

              Yann

                • Re: Problems after upgrading to sp5 on 9.1 (Web Console)
                  Alvy_Singer

                  Cheers I cant connect to the devices from anywhere on the web console. 

                   

                  I took a debug log (below) any help would be great, I'm in the middle of trying to find my customerID so i can raise a ticket.

                   

                  2009-01-05 21:20:30,593 [1] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-01-05 21:46:34,796 [8] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-04 13:14:03,828 [11] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-04 13:14:26,687 [9] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-04 13:14:50,921 [9] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-04 13:17:32,796 [8] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-04 13:17:34,531 [1] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-04 13:17:51,812 [10] WARN  SolarWinds.Orion.Web.DAL.ViewsDAL - No views found with ViewID=-2
                  2009-02-04 13:21:28,250 [5] WARN  SolarWinds.Orion.Web.DAL.ViewsDAL - No views found with ViewID=-2
                  2009-02-04 13:21:30,218 [8] WARN  SolarWinds.Orion.Web.DAL.ViewsDAL - No views found with ViewID=-2
                  2009-02-04 13:22:51,875 [10] WARN  SolarWinds.Orion.Web.ResourceTemplateFolder - Failure parsing resource template at "/Orion/NetPerfMon/Resources/Gauges/Pie3D.ascx": Path does not point to a compatible ASPX resource.
                  2009-02-04 13:23:02,265 [10] WARN  SolarWinds.Orion.Web.ResourceTemplate - Path E:\InetPub\SolarWinds\TrafficAnalysis\Resources\0-2-NetFlowTrafficSummary\40-Top XX Endpoints.Resource does not have a Title or UpgradePath. Is it really an Orion legacy resource?
                  2009-02-04 13:23:02,265 [10] WARN  SolarWinds.Orion.Web.ResourceTemplate - Path E:\InetPub\SolarWinds\TrafficAnalysis\Resources\0-2-NetFlowTrafficSummary\40-Top XX Receivers.Resource does not have a Title or UpgradePath. Is it really an Orion legacy resource?
                  2009-02-04 13:23:02,265 [10] WARN  SolarWinds.Orion.Web.ResourceTemplate - Path E:\InetPub\SolarWinds\TrafficAnalysis\Resources\0-2-NetFlowTrafficSummary\40-Top XX Transmitters.Resource does not have a Title or UpgradePath. Is it really an Orion legacy resource?
                  2009-02-04 13:23:02,265 [10] WARN  SolarWinds.Orion.Web.ResourceTemplate - Path E:\InetPub\SolarWinds\TrafficAnalysis\Resources\0-2-NetFlowTrafficSummary\41-TopXXApplications.Resource does not have a Title or UpgradePath. Is it really an Orion legacy resource?
                  2009-02-04 13:23:02,281 [10] WARN  SolarWinds.Orion.Web.ResourceTemplate - Path E:\InetPub\SolarWinds\TrafficAnalysis\Resources\0-2-NetFlowTrafficSummary\42-TopXXProtocols.Resource does not have a Title or UpgradePath. Is it really an Orion legacy resource?
                  2009-02-04 13:23:11,031 [9] WARN  SolarWinds.Orion.Web.ResourceTemplateFolder - Failure parsing resource template at "/Orion/NetPerfMon/Resources/Gauges/Pie3D.ascx": Path does not point to a compatible ASPX resource.
                  2009-02-04 13:23:21,203 [1] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 10:40:47,953 [11] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 10:43:30,296 [1] WARN  SolarWinds.Orion.Web.DAL.ViewsDAL - No views found with ViewID=0
                  2009-02-06 10:45:15,562 [5] WARN  SolarWinds.Orion.Web.DAL.ViewsDAL - No views found with ViewID=0
                  2009-02-06 11:42:47,265 [11] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 11:42:49,921 [6] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 13:40:11,968 [6] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 13:41:59,718 [6] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 13:42:48,062 [9] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 14:05:12,406 [1] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 14:09:20,593 [8] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 14:13:55,765 [7] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 14:14:24,078 [11] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 14:18:58,406 [6] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 14:24:01,562 [8] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 14:29:04,625 [6] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 14:33:37,515 [9] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 14:34:07,718 [7] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 14:39:10,796 [8] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 14:44:13,859 [8] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 14:49:16,984 [6] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 14:54:20,109 [9] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 14:59:23,187 [6] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-02-06 15:04:26,296 [10] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  .

                  .

                  .

                  System.ServiceModel.CommunicationException: There was an error writing to the pipe: Unrecognized error 232 (0xe8). ---> System.IO.PipeException: There was an error writing to the pipe: Unrecognized error 232 (0xe8).
                     at System.ServiceModel.Channels.PipeConnection.StartSyncWrite(Byte[] buffer, Int32 offset, Int32 size, Object& holder)
                     at System.ServiceModel.Channels.PipeConnection.Write(Byte[] buffer, Int32 offset, Int32 size, Boolean immediate, TimeSpan timeout, BufferManager bufferManager)
                     --- End of inner exception stack trace ---

                  Server stack trace:
                     at System.ServiceModel.Channels.PipeConnection.Write(Byte[] buffer, Int32 offset, Int32 size, Boolean immediate, TimeSpan timeout, BufferManager bufferManager)
                     at System.ServiceModel.Channels.BufferedConnection.WriteNow(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout, BufferManager bufferManager)
                     at System.ServiceModel.Channels.BufferedConnection.Write(Byte[] buffer, Int32 offset, Int32 size, Boolean immediate, TimeSpan timeout, BufferManager bufferManager)
                     at System.ServiceModel.Channels.FramingDuplexSessionChannel.OnSend(Message message, TimeSpan timeout)
                     at System.ServiceModel.Channels.OutputChannel.Send(Message message, TimeSpan timeout)
                     at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityOutputChannel.Send(Message message, TimeSpan timeout)
                     at System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout)
                     at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
                     at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs)
                     at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
                     at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

                  Exception rethrown at [0]:
                     at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
                     at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
                     at SolarWinds.InformationService.Contract.IInformationService.Query(String query, QueryOptions queryOptions)
                     at SolarWinds.InformationService.Contract.InfoServiceProxy.Query(String query, QueryOptions queryOptions) in c:\source\InfoService-1.0\dev\Release\Platform\InformationService\1.0\Src\InformationService\Contract\InfoServiceProxy.cs:line 129
                     at Information.DoQuery(String query)
                     at Information.Query(String query)
                  2009-03-16 15:12:37,125 [10] WARN  Information - CommunicationException caught. Retrying...
                  System.ServiceModel.CommunicationException: There was an error writing to the pipe: Unrecognized error 232 (0xe8). ---> System.IO.PipeException: There was an error writing to the pipe: Unrecognized error 232 (0xe8).
                     at System.ServiceModel.Channels.PipeConnection.StartSyncWrite(Byte[] buffer, Int32 offset, Int32 size, Object& holder)
                     at System.ServiceModel.Channels.PipeConnection.Write(Byte[] buffer, Int32 offset, Int32 size, Boolean immediate, TimeSpan timeout, BufferManager bufferManager)
                     --- End of inner exception stack trace ---

                  Server stack trace:
                     at System.ServiceModel.Channels.PipeConnection.Write(Byte[] buffer, Int32 offset, Int32 size, Boolean immediate, TimeSpan timeout, BufferManager bufferManager)
                     at System.ServiceModel.Channels.BufferedConnection.WriteNow(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout, BufferManager bufferManager)
                     at System.ServiceModel.Channels.BufferedConnection.Write(Byte[] buffer, Int32 offset, Int32 size, Boolean immediate, TimeSpan timeout, BufferManager bufferManager)
                     at System.ServiceModel.Channels.FramingDuplexSessionChannel.OnSend(Message message, TimeSpan timeout)
                     at System.ServiceModel.Channels.OutputChannel.Send(Message message, TimeSpan timeout)
                     at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityOutputChannel.Send(Message message, TimeSpan timeout)
                     at System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout)
                     at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
                     at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs)
                     at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
                     at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

                  Exception rethrown at [0]:
                     at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
                     at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
                     at SolarWinds.InformationService.Contract.IInformationService.Query(String query, QueryOptions queryOptions)
                     at SolarWinds.InformationService.Contract.InfoServiceProxy.Query(String query, QueryOptions queryOptions) in c:\source\InfoService-1.0\dev\Release\Platform\InformationService\1.0\Src\InformationService\Contract\InfoServiceProxy.cs:line 129
                     at Information.DoQuery(String query)
                     at Information.Query(String query)
                  2009-03-16 15:34:41,484 [1] WARN  Information - CommunicationException caught. Retrying...
                  System.ServiceModel.CommunicationException: There was an error writing to the pipe: Unrecognized error 232 (0xe8). ---> System.IO.PipeException: There was an error writing to the pipe: Unrecognized error 232 (0xe8).
                     at System.ServiceModel.Channels.PipeConnection.StartSyncWrite(Byte[] buffer, Int32 offset, Int32 size, Object& holder)
                     at System.ServiceModel.Channels.PipeConnection.Write(Byte[] buffer, Int32 offset, Int32 size, Boolean immediate, TimeSpan timeout, BufferManager bufferManager)
                     --- End of inner exception stack trace ---

                  Server stack trace:
                     at System.ServiceModel.Channels.PipeConnection.Write(Byte[] buffer, Int32 offset, Int32 size, Boolean immediate, TimeSpan timeout, BufferManager bufferManager)
                     at System.ServiceModel.Channels.BufferedConnection.WriteNow(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout, BufferManager bufferManager)
                     at System.ServiceModel.Channels.BufferedConnection.Write(Byte[] buffer, Int32 offset, Int32 size, Boolean immediate, TimeSpan timeout, BufferManager bufferManager)
                     at System.ServiceModel.Channels.FramingDuplexSessionChannel.OnSend(Message message, TimeSpan timeout)
                     at System.ServiceModel.Channels.OutputChannel.Send(Message message, TimeSpan timeout)
                     at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityOutputChannel.Send(Message message, TimeSpan timeout)
                     at System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout)
                     at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
                     at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs)
                     at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
                     at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

                  Exception rethrown at [0]:
                     at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
                     at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
                     at SolarWinds.InformationService.Contract.IInformationService.Query(String query, QueryOptions queryOptions)
                     at SolarWinds.InformationService.Contract.InfoServiceProxy.Query(String query, QueryOptions queryOptions) in c:\source\InfoService-1.0\dev\Release\Platform\InformationService\1.0\Src\InformationService\Contract\InfoServiceProxy.cs:line 129
                     at Information.DoQuery(String query)
                     at Information.Query(String query)
                  2009-03-17 11:14:46,703 [7] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=6
                  2009-03-17 12:03:03,593 [1] WARN  SolarWinds.Orion.Web.DAL.ViewsDAL - No views found with ViewID=0
                  2009-03-17 12:03:58,656 [9] WARN  SolarWinds.Orion.Web.DAL.ViewsDAL - No views found with ViewID=0
                  2009-03-17 12:07:49,062 [9] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=20
                  2009-03-17 12:07:49,062 [9] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=20
                  2009-03-17 12:08:30,875 [7] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=20
                  2009-03-17 12:08:30,875 [7] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=20
                  2009-03-17 12:08:31,140 [7] WARN  SolarWinds.Orion.Web.ResourceTemplateFolder - Failure parsing resource template at "/Orion/NetPerfMon/Resources/Gauges/Pie3D.ascx": Path does not point to a compatible ASPX resource.
                  2009-03-17 12:08:36,625 [7] WARN  SolarWinds.Orion.Web.ResourceTemplate - Path E:\InetPub\SolarWinds\TrafficAnalysis\Resources\0-2-NetFlowTrafficSummary\40-Top XX Endpoints.Resource does not have a Title or UpgradePath. Is it really an Orion legacy resource?
                  2009-03-17 12:08:36,640 [7] WARN  SolarWinds.Orion.Web.ResourceTemplate - Path E:\InetPub\SolarWinds\TrafficAnalysis\Resources\0-2-NetFlowTrafficSummary\40-Top XX Receivers.Resource does not have a Title or UpgradePath. Is it really an Orion legacy resource?
                  2009-03-17 12:08:36,640 [7] WARN  SolarWinds.Orion.Web.ResourceTemplate - Path E:\InetPub\SolarWinds\TrafficAnalysis\Resources\0-2-NetFlowTrafficSummary\40-Top XX Transmitters.Resource does not have a Title or UpgradePath. Is it really an Orion legacy resource?
                  2009-03-17 12:08:36,640 [7] WARN  SolarWinds.Orion.Web.ResourceTemplate - Path E:\InetPub\SolarWinds\TrafficAnalysis\Resources\0-2-NetFlowTrafficSummary\41-TopXXApplications.Resource does not have a Title or UpgradePath. Is it really an Orion legacy resource?
                  2009-03-17 12:08:36,640 [7] WARN  SolarWinds.Orion.Web.ResourceTemplate - Path E:\InetPub\SolarWinds\TrafficAnalysis\Resources\0-2-NetFlowTrafficSummary\42-TopXXProtocols.Resource does not have a Title or UpgradePath. Is it really an Orion legacy resource?
                  2009-03-17 12:09:09,093 [8] WARN  SolarWinds.Orion.Web.ResourceTemplateFolder - Failure parsing resource template at "/Orion/NetPerfMon/Resources/Gauges/Pie3D.ascx": Path does not point to a compatible ASPX resource.
                  2009-03-17 12:09:09,265 [6] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=20
                  2009-03-17 12:09:09,265 [6] WARN  SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=20

                    • Re: Problems after upgrading to sp5 on 9.1 (Web Console)
                      Yann

                      Have you NTA installed or was it previously installed? Some legacy files might still be there and could cause the issue.

                      Anyway you should try the following:

                      1. Stop the WebSite . Start > run > inetmgr + ok. Right-click on the SolarWinds NetPerMon website and click on stop.
                      2. Empty the \Inetpub\Solarwinds\Orion folder
                      3. Start > All Programs > Solarwinds Orion > (Configuration and Auto-Discovery >) Configuration Wizard
                      4. Select website and click on next.
                      5. Follow the steps

                      If that does not work, please go ahead and submit a ticket. Do not forget to attach the diagnostics once received the case number by email.

                      Thanks,

                      Yann