Hi I am wondering if someone can provide me with some pointers on how to troubleshoot some polling problems I am having. My Configuration NPM 9.1 SP5 Three Pollers on VM's with the Web Console on one the VM's with the Poller # of Elements Poller with Web Console - 4556 Poller 2 - 1704 Poller 3 - 4637 Additional Information--- Network Elements 10897 Elements Nodes 1438 Nodes Interfaces 9292 Interfaces Volumes 167 Volumes Alerts 11 Alerts Events 16808 Events Pollers 21062 Pollers Polling Engines 3 Polling Engines Last Database Archive 01-May-09 02:15 AM Next Scheduled Database Archive 02-May-09 02:15 AM Database Archive Time 02:15 AM Retain Detail Stats 14 Days Retain Hourly Stats 30 Days Retain Daily Stats 365 Days Retain Events 14 Days SQL Server -- Dedicated Server - Microsoft SQL Server 2005 - 9.00.3042.00 (X64) Database size info- total Space usage - 112 gigabytes Data Space usage - 42.3 gigabytes Index Space usage - 1.0 gigabytes Free Space Available - 68.2 gigabytes Database volume is on a SANS looking at the graphs for interfaces-- I am seeing gaps-- The sampling rate is currently set to the default of 10 minutes. If I look at the the Polling Engines Stats there are times when the polling engines appear to be down --- i.e the polling engine "icon" is red. The problem I having is whether this is a database problem or a network problem or something else. I have used the "polling tuner" to size the poll rates and I still see occasional problems. Today has been especially been a problem Any help would greatly be appreciated...

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NPM Polling problems

charpham over 14 years ago

Hi I am wondering if someone can provide me with some pointers on how to troubleshoot some polling problems I am having.

My Configuration

NPM 9.1 SP5

Three Pollers on VM's with the Web Console on one the VM's with the Poller

# of Elements

Poller with Web Console - 4556

Poller 2 - 1704

Poller 3 - 4637

Additional Information---

Network Elements	10897 Elements
Nodes	1438 Nodes
Interfaces	9292 Interfaces
Volumes	167 Volumes

Alerts	11 Alerts
Events	16808 Events
Pollers	21062 Pollers
Polling Engines	3 Polling Engines

Last Database Archive	01-May-09 02:15 AM
Next Scheduled Database Archive	02-May-09 02:15 AM
Database Archive Time	02:15 AM

Retain Detail Stats	14 Days
Retain Hourly Stats	30 Days
Retain Daily Stats	365 Days
Retain Events	14 Days

SQL Server -- Dedicated Server - Microsoft SQL Server 2005 - 9.00.3042.00 (X64)

Database size info-

total Space usage - 112 gigabytes

Data Space usage - 42.3 gigabytes

Index Space usage - 1.0 gigabytes

Free Space Available - 68.2 gigabytes

Database volume is on a SANS

looking at the graphs for interfaces-- I am seeing gaps-- The sampling rate is currently set to the default of 10 minutes. If I look at the the Polling Engines Stats there are times when the polling engines appear to be down --- i.e the polling engine "icon" is red.

The problem I having is whether this is a database problem or a network problem or something else. I have used the "polling tuner" to size the poll rates and I still see occasional problems. Today has been especially been a problem

Any help would greatly be appreciated...

0 neilmborilla over 14 years ago
Hi charpham,
I have experienced it before and perform the ff test
1. Check if the polling engine is with the same version with the primary server
    start > progam files > solarwind orion > advanced features > monitor polling engine
    if not. download the new version on the customer portal and apply it to all polling engine
2. Check if all services on each polling engine is running. If one service is in stopped mode then you can see the polling engine in red on your monitor polling engine
    start > program files > solarwinds orion > advanced features > Orion service manager).
    i.e syslog services. do take note that in NPM 9.1 SP5 Alert manager by default is stopped in all polling engine except on your primary server or web server
3. Restart the polling engine
4. Review polling completion percentage ( http://www.solarwinds.com/support/orion/docs/gaps/gaps.htm )

Log on to the Orion server.
Click Start > All Programs > SolarWinds Orion > Database Utilities > Database Manager.
Expand your Orion database in the left navigation tree, and then click Engines.
Click Table > Query Table in the menu bar.
Type Select PollingCompletion from Engines in the Query window, and then click Refresh.
5. Try to stopped and restart the solarwind network performance monitor and solarwind syslog services on Monitor Polling Engines. It will take some time before it goes to running state because of synchronization with the database

Hope it will help
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0 charpham over 14 years ago in reply to neilmborilla

Thanks this is very helpful
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