2 Replies Latest reply on Aug 19, 2009 11:28 PM by adamd2929

The remote device provided an empty list of values

Raidmeuk Apr 27, 2009 11:24 AM

I have a number of servers that keep coming up with "The remote device provided an empty list of values" for the CPU's

Is there any easy way to fix this ??

Re: The remote device provided an empty list of values

Fodome Apr 27, 2009 11:46 AM (in response to Raidmeuk)

Raidmeuk,
The following Knowledge base article explains why you are getting this, how to temporarily fix it and how to permanently fix it:
http://support.solarwinds.com/kbase/ProblemDetail.cfm?ID=1097
Sincerely,
Chris Foley - SolarWinds - Support Specialist
Support: 866.530.8040 | Fax: 512.857.0125
network management simplified | solarwinds.com
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Re: The remote device provided an empty list of values

adamd2929 Aug 19, 2009 11:28 PM (in response to Raidmeuk)

I had this problem with some virtual AIX servers after dynamically changing the number of CPUs. The SNMP agent on AIX wasn't smart enough to detect this change, but after restarting the SNMP agent the problem went away.
Maybe restarting the SNMP service/agent/daemon on the device that you are monitoring will fix your problem?
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