3 Replies Latest reply on Sep 6, 2010 12:52 PM by sneaker

    Alert Manager Crash

    bleearg13

      Using Orion 9.1 SP5, I am experiencing an Alert Manager crash every time I try to configure an alert.  I am unable to choose any alert match conditions.  In the Triggers tab, I can choose the Node or Interface match condition, but if I attempt to choose a property on which to match, Alert Manager closes immediately.  The server's Application Event Log shows two errors:

      Event Type:    Error
      Event Source:    Application Error
      Event Category:    (100)
      Event ID:    1000
      Date:        4/16/2009
      Time:        7:43:30 PM
      User:        N/A
      Computer:    NMS2-WEB
      Description:
      Faulting application AlertManager.exe, version 9.1.0.10, faulting module unknown, version 0.0.0.0, fault address 0x00000001.
      
      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
      Data:
      0000: 41 70 70 6c 69 63 61 74   Applicat
      0008: 69 6f 6e 20 46 61 69 6c   ion Fail
      0010: 75 72 65 20 20 41 6c 65   ure  Ale
      0018: 72 74 4d 61 6e 61 67 65   rtManage
      0020: 72 2e 65 78 65 20 39 2e   r.exe 9.
      0028: 31 2e 30 2e 31 30 20 69   1.0.10 i
      0030: 6e 20 75 6e 6b 6e 6f 77   n unknow
      0038: 6e 20 30 2e 30 2e 30 2e   n 0.0.0.
      0040: 30 20 61 74 20 6f 66 66   0 at off
      0048: 73 65 74 20 30 30 30 30   set 0000
      0050: 30 30 30 31               0001    

      The application, C:\Program Files\Solarwinds\Orion\AlertManager.exe, generated an application error The error occurred on 04/16/2009 @ 19:43:31.031 The exception generated was c0000005 at address 00000001 (<nosymbols>)

      EDIT:  I reinstalled the Alerting Service and still see the same thing.