5 Replies Latest reply on Apr 4, 2016 3:31 PM by bkyle

    IP Monitor wildcard certificate

      My company has recently purchased a wildcard certificate for all our sites, however IP Monitor doesn't seem to like it.  When selected IP Monitor restarts and doesn't throw any errors, however no requests to the SSL side work.  It looks like IP Monitor is dropping the connection as soon as it's made.  Anyone have any clues on how to fix this?  Otherwise does anyone know how to setup the MultiStatusView application to allow connections to an IP Monitor instance using a self signed certificate?

       

      I'm having occasional issues with the force test button.  Occasionally when I click it the monitor goes to an unitialized state and never leaves this state (I've waited days before).  Eventually I have to recreate the monitor loosing the historic data.  Anyone know if there's a fix for this?

        • Re: IP Monitor wildcard certificate
          bkyle

          Richard,

          ipMonitor supports four different ways to acquire an SSL certificate. Certificates are installed in the Local Machine Store of the ipMonitor host machine and can be selected using the ipMonitor Configuration Program.

          Self-Signed Certificates
          During the initial installation, if a certificate has not been selected, ipMonitor will prompt to automatically generate a "self-signed" certificate. Should you choose this option, you can change this selection at any time using the ipMonitor Configuration program.

          The main advantage of self-signed certificates is that there is no cost involved. However, because a self-signed certificate is generated and installed by ipMonitor, there is no Trusted Authority involved in issuing and verifying the certificate. As a result, you will have to instruct your web browser to trust the self-signed certificate that ipMonitor installs.

          Refer to the section titled Self-Signed Certificates for more information.

          Trusted Certificate Authority
          ipMonitor provides the tools required to generate a Certificate Signing Request (CSR) and install a certificate once it has been acquired from a trusted Certificate Authority.

          Although this is not a complete list, certificates issued by VeriSign®, FreeSSL™ or InstantSSL™ have been tested and all work equally as well. Prices vary from under a hundred dollars to a few hundred dollars depending on the organization.

          Refer to the section titled Trusted Certificate Authority for more information.

          Windows® 2000 and Windows® 2003 Certificate Services
          A Certificate can be requested from a Stand-Alone Certificate Authority using the Microsoft® Windows® 2000 or Windows® 2003 Certificate Services web interface.

          On networks that use a Stand-Alone Certificate Authority server, certificate requests must be made using the web interface provided by the Certificate Authority server. Certificate requests may have to be approved prior to being issued. Policy information may be obtained from the Network Administrator of your organization.

          Refer to the section titled Microsoft Certificate Authority for more information.

          Microsoft Management Console 'Certificates' snap-in
          A Certificate can be requested from an enterprise certification authority using the Microsoft Management Console "Certificates" snap-in (dependant upon Active Directory).

          Certificate requests may be generated from the ipMonitor machine using the MMC if a Certificate Authority server is found in Active Directory. Certificate requests may have to be approved prior to being issued. Policy information may be obtained from the Network Administrator of your organization.

          Refer to the section titled Microsoft Certificate Authority for more information.

          Note:

          • Certificate types must be Server certificates.
          • Certificates must be installed to the Local Machine Store.