Instead of comparing monitor counts based on status and directories, I would like to compare the licensing information between the 2 installations. Here's what I need you to do:
- Login to your ipMonitor 8 installation.
- Click the Dashboard icon.
- Click the "System" tab
- What does it says for "License" within the "Monitoring Services Information" section?
- Login to your ipMonitor 9 installation.
- Click the "About" link.
- What does it say for "Policy ID"?
Let me know.
Chris Foley - SolarWinds - Support Specialist
Support: 866.530.8040 | Fax: 512.857.0125
network management simplified | solarwinds.com
Thank you before for your attention.
On the 8.5 installation, it says "5000 Monitors (4981 Added)".
On the 9.05 installation, it says "5000 / 5000 Monitors".
What does it mean ?
On the 9.05 installation I also have tried to search these missing monitors using their unique identity. I prefer to search them using their IP address than their name. Because in our implementation, some monitors name don't have unique name policies except their IP address which pointing to their Group and Group name. But the result still can't find the monitors which IP address I've searched.
I also have tried to restart ipMonitor service on 9.05 server. I hope after restarting process it will automatically find unupgraded monitors. But I wasn't.
Thank you in advance.
I have additional information for you. This days I also tried to search these missing monitors using monitor ID.
First I try this for the monitor which was completed upgrade from 8.5 to 9.05. I pick a monitor and look at its ID on 8.5. Then on the 9.05 dashboard I search this monitor ID. And it was successful find the same monitors.
Then I try this method for the monitor which I can't find in 9.05. I look at this missing monitor ID on 8.5. Then I use this ID to search the monitor on 9.05. And as I guess, the search process can't find the monitor.
I hope it will be useful information for you to analyze what was happened. Honestly, I have been thinking to repeat the upgrading process. But I'm afraid that all Group/Sub Groups structure I was created on 9.05 will be overwritten. And maybe the license have to re-extend too.
Thank you in advance.