4 Replies Latest reply on Feb 18, 2014 8:55 PM by neerajmishra

    Open BMC Remedy Ticket w/o e-mail

      I have been tasked with finding a way to open a ticket in Remedy without using e-mail (incoming mail is not enabled).

      My thougth was to send the alert details to a text file via Remedy, parse that text file every few mins using a scheduled task to create a Oracle SQL script to then insert the values into a Remedy staging table.

      I am thinking there has to be an easier way that has already been done- anybody had to do this before with an example to share?