2 Replies Latest reply on Feb 17, 2009 9:09 AM by jkdinesh

    GSM MODEM SMS ERROR

      Hello,


       Our company bought your products ipmoniter9 before, we got some problems when we tested Alert function, when we used GSM MODEM (interface: RS-232C/USB; communication module: WAVECOM GSM 900/1800) to send SMS to mobile, there’s error happened below:


       Action Error: The outbound alert message did not reach its destination. The test failed. 


       Call Log, started: Thursday, December 11th, 2008 at 14:29:42     


      0.011 secs    Sent    ..ATE0Q0.AT..          1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D  


      0.454 secs    Sent    ..ATE0Q0.AT..          1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D  


      0.904 secs    Sent    ..ATE0Q0.AT..          1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D  


      1.355 secs    Sent    ..ATE0Q0.AT..          1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D  


      1.806 secs    Sent    ..ATE0Q0.AT..          1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D  


      2.256 secs    Sent    ..ATE0Q0.AT..          1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D  


      2.707 secs    Sent    ..ATE0Q0.AT..          1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D  


      3.158 secs    Sent    ..ATE0Q0.AT..          1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D  


      3.608 secs    Sent    ..ATE0Q0.AT..          1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D  


      4.059 secs    Sent    ..ATE0Q0.AT..          1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D  


      4.510 secs    Sent    ..ATE0Q0.AT..          1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D  


      4.960 secs    Sent    ..ATE0Q0.AT..          1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D  


      5.411 secs    Sent    ..ATE0Q0.AT..          1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D  


      5.862 secs    Sent    ..ATE0Q0.AT..          1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D  


      6.312 secs    Sent    ..ATE0Q0.AT..          1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D  


      6.763 secs    Sent    ..ATE0Q0.AT..          1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D  


      7.214 secs    Sent    ..ATE0Q0.AT..          1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D  


      7.664 secs    Sent    ..ATE0Q0.AT..          1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D 


       Through debugging the parameter config many times, we found some problems below:


       1.       We can send SMS through utilizing MS HyperTerminal (9600,8,0,1) debug successfully, and also we can send SMS through utilizing GSM MODEM software (The Sms Cat Software) successfully.


       2.       Generally we can find four options including bps, data bits, Parity, Stop bits in SMS plating ports config options, however, here we only find three options like Baud, Data Bits, Parity in Action Parameters of ipmoniter. That means we can not find Stop bits option properly. What’s the problem?


       Could you please advise and help us to solve above problems? Thank you very much.


       We’re looking forward to hearing from you soon.


      Best Regards


      lory.sun

        • Re: GSM MODEM SMS ERROR

          WAVECOM MODEM Parameters and Request!

          -------------------------------------------------------------------------------------

          any AT command issued by DTE must start with a capital ‘A’ and ‘T’

          (or ‘\’). If not, DCE may send back some garbage characters and get

          de-synchronized. Shoud it happen, DTE shall just issue once or twice

          ‘AT\r’ (at 2400 or 4800 baud) or just ‘AT’ (at 9600 baud) to get the

          modem re-synchronized.

          · the DTE shall wait for 1ms after receiving the last character of the AT

          response (which is always ‘\n’ or 0x0A) to send a new AT command at

          either the same rate or a new rate. Shoud this delay ignored, DCE can

          get de-synchronised. Once again, sending once or twice ‘AT\r’ or just

          ‘AT’ causes the DCE to recover.

          --------------------------------------------------------------------------------
          Action Error: The outbound alert message did not reach its destination. The test failed.
           
          Call Log, started: Monday, December 22nd, 2008 at 20:38:32

           
          0.060 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
           
          0.083 secs Recv . 1B 

          0.620 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
           
          0.649 secs Recv .. FB FB 

          1.201 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
           
          1.282 secs Recv . FF
           
          1.356 secs Recv .. FF FF
           
          1.762 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
           
          2.223 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
           
          2.268 secs Recv . 7F
           
          2.302 secs Recv ~. 7E 7F
           
          2.803 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
           
          2.814 secs Recv .. 00 00
           
          3.354 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
           
          3.364 secs Recv .. 00 00
           
          3.935 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
           
          3.945 secs Recv .. 00 00
           
          4.496 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
           
          4.511 secs Recv ~. 7E 1E
           
          5.077 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
           
          5.100 secs Recv . 1B
           
          5.638 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
           
          5.666 secs Recv {{ 7B 7B
           
          6.219 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
           
          6.304 secs Recv . 7F
           
          6.373 secs Recv .. 7F 7F
           
          6.769 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
           
          7.250 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
           
          7.293 secs Recv . FF
           
          7.330 secs Recv .. FE FF
           
          7.811 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
           
          7.818 secs Recv .. 00 00
           
          8.352 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
           
          8.361 secs Recv ... E0 00 00
           
          8.912 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
           
          8.922 secs Recv . 00
           
          9.453 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
           
          9.468 secs Recv .. FE 9E
           
          =======================================
          WAVECOM MODEM
          MULTIBAND  900E  1800
          430a09gm.2C 1208244 110801 19:19
          500156361171627
          +CSCS: "GSM"
          +CMGF: 0
          460029866079577
          +CCID: "89860008190743615294"
          Q:0 V:1 S0:000 S2:043 S3:013 S4:010 S5:008
          +CR:0 +CRC:0 +CMEE:0 +CBST:0,0,1
          +SPEAKER:0 +ECHO:0,1 &C:1 &D:1 %C:0
          +IPR:9600 +ICF:3,4 +IFC:2,2
          ========================================
          [1229991986] Connected to Reporting Services
          [1229992471] sms error: Unable to initialize modem

            • Re: GSM MODEM SMS ERROR

              Hi ,

              Can you please use hypertrm and connect to the modem and use the following commands:

              AT+IPR=0

              AT&W.

              Restart the modem and try solarwinds speed set to 9600 or 38400 or 57600 or 115200 ? See which speed can work and fix solarwinds to use that speed.

              I had the same set of issues with the WAVACOM Multiband 900 E. Now working fine.