2 Replies Latest reply on Dec 3, 2008 5:02 PM by Cisco.Kid

    Error: -1610

      Hello Everyone,


      I'm new to the forum. Currently in the middle of evaluating Orion NPM and modules (NetFlow Analyzer (NFA v3) and VoIP Monitor).


       I had to uninstall NFA due to VoIP monitor producing Website error. Anyway, I removed NFA and for some reason, the system still saw it as installed. The only way for me to get rid of it was to remove references to it from the registry.


      After rebooting and running the NFA install, it produces this: Error: -1610 The configuration data for this product is corrupt. Contact your support personnel.


       Has anyone encountered and solved this error?


       Thanks.

        • Re: Error: -1610
          davidmaltby

          I instructed QA to try to reproduce the issue from the information you provided.  Here are the steps that they took:

           1. Install Orion 9.0 SP2

          2. Install VoIP 2.0 SP3

          3. Install Netflow 3.0 SP4

          4. Remove NetFlow

          5. Remove references from the registry

          6. Reboot VM

          7. Reinstall Netflow 3.0 SP4

          8. Reconfigure NetFlow. 

          We executed these cases for both SQL 2005 and 2000, but were unable to reproduce the issue.

          At this point, we need at least a diagnostics from you.  To create the file, run the following executable in the Orion install folder:

               C:\Program Files\SolarWinds\Orion\SolarwindsDiagnostics.exe

          Afterward, please attach it in a reply.

          Thanks,