10 Replies Latest reply on Mar 11, 2014 9:46 PM by kenshin0402

    Universal Device Poller stops

    btp

      Gents, 


      Running 9.0 SP1. Seems that the UDP stopped for no reason this morning. Anyone got a clue how to analyze why? Also, when trying to start the UDP on the server it takes several minutes before it's up. Is this normal?

        • Re: Universal Device Poller stops
          Yann

           The Universal Device Poller uses the Job Engine and the Job Scheduler to perform its tasks.

           The issue is probably related to those two services. Ensure that the Job Engine and the Job Scheduler are running.

           
           You should first check the UnDP log files:

           \Program Files\Solarwinds\Orion\UniversalDevicePoller.log

           If you see an error then it might lead you to the Job Scheduler and Job Engine log files:

           \Documents and Settings\All Users\Application Data\SolarWinds\JobEngine\Logs\

          Review as well the windows events on the server to check if there are any errors.

          Do not hesitate to open a support ticket if you need.

           

           

           

          Thanks

          Yann
           

            • Re: Universal Device Poller stops
              btp

              Found this - which probably not is a good thing:


              2008-11-20 10:20:37,471 [Scheduler] ERROR SolarWinds.JobEngine.Scheduling.ScheduledJobStore - Exception caught while initializing ScheduledJobStore
              The database file is larger than the configured maximum database size. This setting takes effect on the first concurrent database connection only. [ Required Max Database Size (in MB; 0 if unknown) = 257 ]


              How can I shrink this?

                • Re: Universal Device Poller stops
                  Yann
                  How can I shrink this?


                  You can replace the JobEngine.sdf file by the JobEngine - Blank.sdf one.

                  They are stored there C:\Documents and Settings\All Users\Application Data\SolarWinds\JobEngine\Data .

                   Stop all the Orion services before to replace the sdf db.

                  Once done, Start first the JobEngine service then the JobScheduler and finally the other Orion services.


                  monitor the log file where you found the error and check if your UnDP restart gathering data.

                    • Re: Universal Device Poller stops
                      Network_Guru

                      My UnDP stopped polling at 2:51AM this morning (Running Orion V9.1 SP4).
                      I'm seeing a whole bunch of these in the NPM.BusinessLayer.log:

                      2009-02-10 02:28:27,853 [Scheduler] ERROR SolarWinds.Common.Utility.Scheduler - Woke up too early!
                      2009-02-10 02:28:57,872 [Scheduler] ERROR SolarWinds.Common.Utility.Scheduler - Woke up too early!
                      2009-02-10 02:29:57,896 [Scheduler] ERROR SolarWinds.Common.Utility.Scheduler - Woke up too early!
                      2009-02-10 02:30:27,915 [Scheduler] ERROR SolarWinds.Common.Utility.Scheduler - Woke up too early!
                      2009-02-10 02:30:57,951 [Scheduler] ERROR SolarWinds.Common.Utility.Scheduler - Woke up too early!
                      2009-02-10 02:31:27,939 [Scheduler] ERROR SolarWinds.Common.Utility.Scheduler - Woke up too early!
                      2009-02-10 02:31:50,356 [Scheduler] ERROR SolarWinds.Common.Utility.Scheduler - Woke up too early!
                      2009-02-10 02:32:27,987 [Scheduler] ERROR SolarWinds.Common.Utility.Scheduler - Woke up too early!

                      Same thing here:

                      C:\Documents and Settings\All Users\Application Data\SolarWinds\JobEngine\Logs\SolarWinds.JobEngineService_v1_1.txt

                      2009-02-09 17:36:35,712 [ScheduledOperations] ERROR SolarWinds.JobEngine.ScheduledOperationManager - Woke up too early!
                      2009-02-10 02:31:38,383 [ScheduledOperations] ERROR SolarWinds.JobEngine.ScheduledOperationManager - Woke up too early!
                      2009-02-10 02:36:38,518 [ScheduledOperations] ERROR SolarWinds.JobEngine.ScheduledOperationManager - Woke up too early!
                      2009-02-10 02:41:38,605 [ScheduledOperations] ERROR SolarWinds.JobEngine.ScheduledOperationManager - Woke up too early!

                      Same thing here (except nothing from today):

                      C:\Documents and Settings\All Users\Application Data\SolarWinds\Orion\APM.BusinessLayer.log

                      2009-02-09 08:19:09,490 [Scheduler] ERROR SolarWinds.Common.Utility.Scheduler - Woke up too early!
                      2009-02-09 17:23:07,119 [Scheduler] ERROR SolarWinds.Common.Utility.Scheduler - Woke up too early!
                      2009-02-09 17:23:37,147 [Scheduler] ERROR SolarWinds.Common.Utility.Scheduler - Woke up too early!
                      2009-02-09 17:24:07,174 [Scheduler] ERROR SolarWinds.Common.Utility.Scheduler - Woke up too early!
                      2009-02-09 17:24:37,202 [Scheduler] ERROR SolarWinds.Common.Utility.Scheduler - Woke up too early!
                      2009-02-09 17:25:07,229 [Scheduler] ERROR SolarWinds.Common.Utility.Scheduler - Woke up too early!
                      2009-02-09 17:25:37,257 [Scheduler] ERROR SolarWinds.Common.Utility.Scheduler - Woke up too early!

                      <EDIT> I've lost SNMP access to this device (the only one I'm polling with UnDP) </EDIT>