3 Replies Latest reply on Oct 21, 2008 4:23 PM by rcahill

    Can't clear alerts

    rlawsha

      Running Orion 9.1 and I can't acknowlege alerts. The check box to acknowledge them is greyed out. I am logged in as ADMIN and setup says to allow me to clear alerts but I can't. Any ideas?

        • Re: Can't clear alerts
          SamuelB
          I have Orion 9.1 installed and I am not having this problem. You may want to open a support ticket.
            • Re: Can't clear alerts
              rlawsha

              The alerts were for rebooted devices. I ended up going into SQL and deleting the data from the active alerts table. I will see if the next alerts allow me to clear them. Not a big deal so far.

                • Re: Can't clear alerts
                  rcahill

                  The alerts were for rebooted devices. I ended up going into SQL and deleting the data from the active alerts table. I will see if the next alerts allow me to clear them. Not a big deal so far.

                   



                   

                  Can't have operations doing that now, can we?
                  We have the same post-upgrade problem with devices that have had their IOS version changed. No way to acknowledge "basic" alerts.