16 Replies Latest reply on Jun 17, 2015 1:23 AM by yetian_00

    failed install orion npm 9.1

    bama226 Oct 15, 2008 6:21 PM

      Install of Orion NPM 9.1 eval keeps failing.  Error log reports these final statements: 


      10-15-2008 - 17:21:34 --     Entering RunMSIinstaller( "OrionInformationService.msi", "/i", "/q REINSTALL=ALL REINSTALLMODE=vomus", 1, "", "OrionInformationService.msi.log")
      10-15-2008 - 17:21:34 --       Launching [msiexec.exe] with params of [/i "C:\Documents and Settings\All Users\Application Data\SolarWinds\Installers\OrionInformationService.msi" /q REINSTALL=ALL REINSTALLMODE=vomus /log "C:\Documents and Settings\All Users\Application Data\SolarWinds\OrionInformationService.msi.log"]
      10-15-2008 - 17:31:37 --       Launch of [msiexec.exe] [/i "C:\Documents and Settings\All Users\Application Data\SolarWinds\Installers\OrionInformationService.msi" /q REINSTALL=ALL REINSTALLMODE=vomus /log "C:\Documents and Settings\All Users\Application Data\SolarWinds\OrionInformationService.msi.log"] succeeded, Now checking exit code...
      10-15-2008 - 17:31:37 --     0 MESSAGE TO USER: Launch of [msiexec.exe] [/i "C:\Documents and Settings\All Users\Application Data\SolarWinds\Installers\OrionInformationService.msi" /q REINSTALL=ALL REINSTALLMODE=vomus /log "C:\Documents and Settings\All Users\Application Data\SolarWinds\OrionInformationService.msi.log"] failed, returning exit code of [1603]


      Please contact Technical support.  Setup will now abort.


      Any recommendations on how to overcome this?  Thanks for your help.

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        • Re: failed install orion npm 9.1
          bama226 Oct 15, 2008 6:35 PM (in response to bama226)

          Another error log reveals the following:


          Action start 18:11:20: RegisterProduct.
          Action ended 18:11:20: RegisterProduct. Return value 1.
          Action start 18:11:20: PublishFeatures.
          Action ended 18:11:20: PublishFeatures. Return value 1.
          Action start 18:11:20: PublishProduct.
          Action ended 18:11:20: PublishProduct. Return value 1.
          Action start 18:11:20: InstallFinalize.
          MSI (s) (50:DC) [18:21:17:670]: Product: SolarWinds Orion Information Service -- Error 1920. Service 'SolarWinds Orion Information Service' (SWOrionInformationService) failed to start. Verify that you have sufficient privileges to start system services.


          Error 1920. Service 'SolarWinds Orion Information Service' (SWOrionInformationService) failed to start. Verify that you have sufficient privileges to start system services.
          Action ended 18:21:17: InstallFinalize. Return value 3.
          Action ended 18:21:17: INSTALL. Return value 3.


           


          It says I do not have sufficient privileges to start system services, yet I have local admin on the server.  The server is a VM running Windows Server 2003, 2.93GHz, 2GB.  I installed IIS prior to install, and later installed WMI SNMP per other install manual prior to subsequent install attempt.  The server already has SQL Server installed as well.

            • Re: failed install orion npm 9.1
              denny.lecompte
              denny.lecompte Oct 16, 2008 8:32 AM (in response to bama226)

               Have you opened a support ticket.  This is probably not something we can easily solve on Thwack.

                • Re: failed install orion npm 9.1
                  bama226 Oct 16, 2008 12:21 PM (in response to denny.lecompte)

                  Unfortunately, since we have not yet purchased Orion, I can't open a ticket, so I turned to the knowledge base and Thwack.  I was hoping for that "yes, seen that before, do the following to extricate."    I have a sales engineer who will be assisting me later today.  Hopefully, that'll get us up and running.

                    • Re: failed install orion npm 9.1
                      denny.lecompte
                      denny.lecompte Oct 16, 2008 1:28 PM (in response to bama226)

                       Bama226,

                      Dev took a quick look at your post, their best guess is that it's some kind of permissions issue.  If that doesn't seem right to you, then please contact Sales, and we'll get an SE to help you.

                        • Re: failed install orion npm 9.1
                          bama226 Oct 17, 2008 6:25 PM (in response to denny.lecompte)

                          Today, I attempted the same install logging onto the server locally with local admin and got the same failed results.  The install keeps failing at the point of trying to install the SolarWinds Orion Information Service.  After the 9.1 eval exe times out, I tried executing the OrionInformationService.msi afterward (saved off to separate folder), and it too times out.  Very nerve-racking.  I'm basically at a standstill and cannot move forward.  What should have been a simple point-and-click has turned into a 4-day disaster.

                            • Re: failed install orion npm 9.1
                              bama226 Oct 17, 2008 7:51 PM (in response to bama226)

                              I've progressed much further than when I made this last post.  I found the OIS was not started.  It failed due to net.tcp service not being started.  It failed to start due to login.  So, I set it to local system.  I started it and the OIS service and viola.


                               However, I'm now having problems with the website.  Getting the following error:


                               


                              Website configuration failed:  
                               •  Web Request for /Orion/Login.aspx failed -  The remote server returned an error: (500) Internal Server Error.

                               

                              Any ideas?
                                • Re: failed install orion npm 9.1
                                  tdanner
                                  tdanner Oct 17, 2008 9:09 PM (in response to bama226)

                                  500 usually means an unhandled exception in the website code. If you look at \inetpub\solarwinds\OrionWeb.log you should see the exception message and stack trace. If you post that here I can help you figure out what's causing it.

                                    • Re: failed install orion npm 9.1
                                      KevinMcKloud
                                      KevinMcKloud Oct 18, 2008 2:38 AM (in response to tdanner)

                                        Website configuration failed:  
                                       •  Web Request for /Orion/Login.aspx failed -  The remote server returned an error: (500) Internal Server Error.

                                       
                                      Hey!.. I have the same exact error!, I installed 9.1 and got it... I re-installed 9.0 and no problem... Installed again 9.1 and same error.

                                      I opened Case # 64073  and added Diagnostics before(9.0) and after(9.1)

                                      I installed it again to look at \inetpub\solarwinds\OrionWeb.log  here are the 2 lines:

                                      2008-10-18 02:02:19,156 [6] ERROR ASP.global_asax - Session_End
                                      2008-10-18 02:02:19,156 [6] ERROR ASP.global_asax - Application_End

                                      I have also tried adding permissions to InetPub\SolarWinds, Program Files\SolarWinds\Orion, and Windows\Temp  folders

                                      to Administrator and Solarwinds user... same error   =(               Back to 9.0

                                       

                                      Windows 2003 Server

                                      SQL 2005 Enterprise

                                      Orion 9.0

                                      • Re: failed install orion npm 9.1
                                        bama226 Oct 20, 2008 9:21 AM (in response to tdanner)

                                        Tim,


                                        Below are the contents of the file found at C:\Inetpub\SolarWindsNPM\bin\OrionWeb.log:


                                                       2008-10-17 19:47:18,309 [6] ERROR SolarWinds.Orion.Web.WebConfigUpdater - WebConfigUpdater: C:\InetPub\SolarWindsNPM\Orion, SolarWinds NetPerfMon

                                          • Re: failed install orion npm 9.1
                                            tdanner
                                            tdanner Oct 20, 2008 9:40 AM (in response to bama226)

                                            Kevin and bama,

                                            Since we didn't find your errors in OrionWeb.log, the next place to look would be the Application Event log. Specifically, look for errors where the source is ASP.NET.

                                              • Re: failed install orion npm 9.1
                                                bama226 Oct 20, 2008 3:04 PM (in response to tdanner)

                                                The configuration tool says the website installed, but I cannot log in.  The webpage does not render all the buttons properly on the homepage, and then returns the following error when I log in as Admin, no password (see below).  Something else that's interesting is on the homepage, this box     is not visible.

                                                 

                                                Site Logo
                                                SolarWinds Logo
                                                This Evaluation has 30 days left.
                                                 

                                                Orion Website Error

                                                An error has occurred with the Orion website.

                                                Additional Information

                                                System.Net.WebException: The remote server returned an error: (401) Unauthorized.   at System.Net.HttpWebRequest.GetResponse()   at ClassicSiteProxy.Login(HttpContext context, String username, String password)   at Login.DoLoginAction(String username, String password)   at Login.InitiateLogin()   at Login.OnLoad(EventArgs e)   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
                                                SolarWinds Orion Network Performance Monitor v9.1.0 © 1995-2008 All Rights Reserved
                                                • Re: failed install orion npm 9.1
                                                  KevinMcKloud
                                                  KevinMcKloud Oct 21, 2008 3:44 PM (in response to tdanner)

                                                   Ok.. tried again to install and capture this : Could not load file or assembly 'System.Core, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' or one of its dependencies. The system cannot find the file specified. (C:\InetPub\SolarWinds\web.config line 72)

                                                  (I just attached by email the log files of Event Viewer.. just the part of the installation and error)

                                                   -------------------------

                                                  Event code: 3008
                                                  Event message: A configuration error has occurred.
                                                  Event time: 10/21/2008 2:11:43 PM
                                                  Event time (UTC): 10/21/2008 7:11:43 PM
                                                  Event ID: eadaedac76a4495b901ca0ea9029c853
                                                  Event sequence: 1
                                                  Event occurrence: 1
                                                  Event detail code: 0
                                                   
                                                  Application information:
                                                      Application domain: /LM/W3SVC/2/Root-1-128690898057968750
                                                      Trust level: Full
                                                      Application Virtual Path: /
                                                      Application Path: C:\InetPub\SolarWinds\
                                                      Machine name: ORIONTORRESIGMA
                                                   
                                                  Process information:
                                                      Process ID: 1356
                                                      Process name: w3wp.exe
                                                      Account name: NT AUTHORITY\NETWORK SERVICE
                                                   
                                                  Exception information:
                                                      Exception type: HttpException
                                                      Exception message: Could not load file or assembly 'System.Core, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' or one of its dependencies. The system cannot find the file specified. (C:\InetPub\SolarWinds\web.config line 72)
                                                   
                                                  Request information:
                                                      Request URL: http://127.0.0.1/Orion/Login.aspx
                                                      Request path: /Orion/Login.aspx
                                                      User host address: 127.0.0.1
                                                      User: 
                                                      Is authenticated: False
                                                      Authentication Type: 
                                                      Thread account name: NT AUTHORITY\NETWORK SERVICE
                                                   
                                                  Thread information:
                                                      Thread ID: 1
                                                      Thread account name: NT AUTHORITY\NETWORK SERVICE
                                                      Is impersonating: False
                                                      Stack trace:    at System.Web.Compilation.BuildManager.ReportTopLevelCompilationException()
                                                     at System.Web.Compilation.BuildManager.EnsureTopLevelFilesCompiled()
                                                     at System.Web.Hosting.HostingEnvironment.Initialize(ApplicationManager appManager, IApplicationHost appHost, IConfigMapPathFactory configMapPathFactory, HostingEnvironmentParameters hostingParameters)
                                                   
                                                   -------------------------

                                                  Tried an reinstalled AJAX .. but same result after this..  =[