7 Replies Latest reply on Oct 1, 2008 1:11 PM by denny.lecompte

    No Web Setting with name "First Time" found

    HemiTruck

      after installing v9.0 and updating to SP 2


      I tried to launch the website on the server and got this message.


      KeyNotFoundException: No Web Setting with name "First Time" found.]
         SolarWinds.Orion.Web.DAL.WebSettingsDAL.Get(String settingName) +212
         SolarWinds.Orion.Web.DAL.WebSettingsDAL.get_FirstTime() +17
         ASP.orion_login_aspx.__BuildControl__control5() +88
         ASP.orion_login_aspx.__BuildControl__control3(Control __ctrl) +308
         System.Web.UI.CompiledTemplateBuilder.InstantiateIn(Control container) +12
         ASP.orion_masterpage_master.__BuildControlContentPlaceHolder1() +113
         ASP.orion_masterpage_master.__BuildControlaspnetForm() +125
         ASP.orion_masterpage_master.__BuildControlBody() +128
         ASP.orion_masterpage_master.__BuildControlTree(orion_masterpage_master __ctrl) +102
         ASP.orion_masterpage_master.FrameworkInitialize() +34
         System.Web.UI.UserControl.InitializeAsUserControlInternal() +31
         System.Web.UI.MasterPage.CreateMaster(TemplateControl owner, HttpContext context, VirtualPath masterPageFile, IDictionary contentTemplateCollection) +2028700
         System.Web.UI.Page.get_Master() +48
         System.Web.UI.Page.ApplyMasterPage() +18
         System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +685


      after that i read the post configuration wizard error 70


      my problem seemed a little different but i followed the advice and still have the same issue.


      running Orion on Windows 2003 x64


      Have SQL 2005 Enterprise on separate box for back end.


      the System Manager runs just fine and i can add and monitor devices from there I just cant get the Web part working.


      Made sure that the SOLARWINDS_WEBSITE account is in the user and power users groups and even added it to administrator group to see if that would help like i read in another post here.

        • Re: No Web Setting with name "First Time" found
          HemiTruck

          so i will take the lack of response here as no one at solarwinds knows what to do here.


           Same as the guy i spent 6 hours in email tag last night that had me reload the program 4 times to get right back to where i started at before he said we need more time to think about this.

            • Re: No Web Setting with name "First Time" found
              tdanner

              Probably best to open a support ticket for this. It looks like your database is missing a chunk of configuration data that the website depends on. Sending the output of the SolarWinds Diagnostics tool to support should let us figure out how much is missing and why.

                • Re: No Web Setting with name "First Time" found
                  mark wiggans

                   ...and please mention this thread in the ticket so the tech. can sync up with the Dev team on this. Thanks!

                    • Re: No Web Setting with name "First Time" found
                      HemiTruck

                      yeah got a ticket going on this one case: 61187


                      like i said we spent from 9pm to 3am EDT working this in relay from emails


                      reloaded about 4 times total and still at same spot.


                      last email from him was


                      Sorry for the wait, please allow us to do some research on this promblem and get back to you shortly


                       


                      Regards


                      Wong An Kian


                      Sent in a couple emails today to try and get going again but no response yet.


                      the only thing I can see that seems not right is on install I get a popup that says:


                      Orion Web Backup


                                     Cannot Create OrionNPMWeb.Application Object


                                     Error #48  Error in loading DLL


                       


                      it has a blue shield on the popup and when i hit ok the install completes just fine and says the install was successful


                      Just never have had this popup on any other install before trying v9.0


                        • Re: No Web Setting with name "First Time" found
                          denny.lecompte

                           Hemi,

                          I checked with the Dev team (which includes Tim), and it turns out Casey is already working with your case through Support.  We'd prefer to keep the troubleshooting in one place rather than trying to coordinate both Support and Thwack, otherwise we end up multiple people duplicating effort and stepping on each other's toes.  Dev will get it figured out. 

                  • Re: No Web Setting with name "First Time" found

                     I just installed the evaluation copy yesterday and have the same issue.  Please let us know how this issue can be fixed.  We need to evaluate this product thoroughly as we have a very large enterprise.

                    I also added SOLARWINDS_WEBSITE as an administrator and power user.  

                    Server built only for testing purposes:

                    Windows 2003 Standard R2 32-bit - fresh install
                    SQL Express 2005 - will be running SQL 2005 if we purchase the product
                    .NET 3.5