1 Reply Latest reply on Sep 17, 2008 7:58 PM by jtimes

    Setting up an Advanced Alert - Suppress when manual shutdown was administered.

      Hi all, I'm new to Solarwinds and new to the website so bare with me here. 


      What I'm trying to do, and maybe this isn't possible, but we have about 250 servers that we're monitoring and we have about 75 of those that belong in a shared group with our development staff.  They tend to reboot servers all the time at nights when they are doing their code updates and no matter how many times we tell them how to suppress the allerts, they do not do it.


       So, my question is this:  Is there any way to create a custom advanced alert, that knows when a server happens to go down due to a manual shutdown rather than just becomming unreachable?  I'd like to enter a criteria in the alert suppression box to ignore the alert if a server goes down due to a manual shutdown.


       Probably can't be done, just thought I'd post it here and see if anyone else is doing something similar.


      Thanks


      BJ

        • Re: Setting up an Advanced Alert - Suppress when manual shutdown was administered.
          jtimes

          Is there any way to create a custom advanced alert, that knows when a server happens to go down due to a manual shutdown rather than just becomming unreachable?

          Probably not because this alert would still have to rely on unsuccessful ICMP replies; which won't say anything but timeout.  what you could do, with a little trade-off here is to increase the polling time frequency for the servers that are considered DEV, TEST, or shared servers.  Granted the trade off is reaction time to down servers and OBTW gaps in response time charts for those nodes if the polling frequency is greater than 10 minutes  and you have the chart time set to something less than that...

          If you have your Alert Suppression Process documented and bought off on by management, then burn those developers at the stake and they should come around to following the process more frequently.  Another random thought on this:  If you have some snappy developers then get one of them to write a script to trigger a syslog message to you Orion server on a planned shutdown, and have it sent just before the server is down, then you could use that message to develop a useful/more viable automated alert supression... just a thought

           

          and welcome to the forum