6 Replies Latest reply on Sep 11, 2008 8:17 AM by denny.lecompte

Upgraded to Orion NPM v9.0 SP2 - Getting System.Web.HttpException: Request timed out.

sgtwright Sep 9, 2008 2:51 PM

After upgrading to Orion NPM v9.0 SP2, I am unable to access Orion via the web. All I can get now is System.Web.HttpException: Request Timed Out.

This is as far as I can get. We would occasionally get this error prior to the upgrade, but now it is inaccessible even from the server where the webpage exists. Any ideas out there?

Re: Upgraded to Orion NPM v9.0 SP2 - Getting System.Web.HttpException: Request timed out.

mark wiggans Sep 9, 2008 3:02 PM (in response to sgtwright)

some ideas here maybe? Solarwinds Orion Web Site Logon Time Out
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- Re: Upgraded to Orion NPM v9.0 SP2 - Getting System.Web.HttpException: Request timed out.
  
  sgtwright Sep 9, 2008 3:12 PM (in response to mark wiggans)
  
  Unfortunately, I verified these and they are correct. It doesn't seem to be a permissions issue as much as it does a time out issue.
  
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  - Re: Upgraded to Orion NPM v9.0 SP2 - Getting System.Web.HttpException: Request timed out.
    
    mark wiggans Sep 9, 2008 3:20 PM (in response to sgtwright)
    
    So to clarify you can get to the log in screen okay, but not the Network Summary Home?
    
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    - Re: Upgraded to Orion NPM v9.0 SP2 - Getting System.Web.HttpException: Request timed out.
      
      sgtwright Sep 9, 2008 8:24 PM (in response to mark wiggans)
      
      That is correct. I can get to the login screen, but after entering credentials no one can get to the network summary page.
      
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    - Re: Upgraded to Orion NPM v9.0 SP2 - Getting System.Web.HttpException: Request timed out.
      
      sgtwright Sep 11, 2008 7:35 AM (in response to mark wiggans)
      
      UPDATE:
      
      I was able to finally get into a test account I had created in Orion which had a very simple page that only displayed a few servers on it. I modified our Network Summary page by removing the Network Wide Availability and Response Time Chart. After I did this, the page now loads almost lightning fast. I have left it this way for now, but sure do miss this graph on that page. Is there any tweaking that can be done so that this graph can be put back on the page without compromising access or excessive slowness?
      
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      - Re: Upgraded to Orion NPM v9.0 SP2 - Getting System.Web.HttpException: Request timed out.
        
        denny.lecompte Sep 11, 2008 8:17 AM (in response to sgtwright)
        
        "Network-Wide Availability" is not going to be quick on a large network. It's pulling data from the entire database, and that's just inherently slow.
        
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