5 Replies Latest reply on Sep 9, 2008 7:52 AM by daniel.lewis2

Solarwinds Orion Web Site Logon Time Out

daniel.lewis2 Sep 1, 2008 9:08 PM

I am running Solarwinds Orion NPM v9 Service Pack 2. With 8.5 and up I have had a problem logging into the web site. The error below is received everytime I try to logon. Does a solution exist that corrects this problem? Also had the second error.

Orion Website Error

An error has occurred with the Orion website.

Additional Information

System.Web.HttpException: Request timed out.

OrionWeb.log reads the following below......

 2008-09-01 22:53:25,828 [6] ERROR ClassicSiteProxy - Exception requesting http://192.168.1.36/NetPerfMon/AsyncResource.asp?ResourceID=86&NetObject=&Width=300&ViewID=10.
System.Threading.ThreadAbortException: Thread was being aborted.
 at System.Net.UnsafeNclNativeMethods.OSSOCK.recv(IntPtr socketHandle, Byte* pinnedBuffer, Int32 len, SocketFlags socketFlags)
 at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags, SocketError& errorCode)
 at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
 at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
 at System.Net.PooledStream.Read(Byte[] buffer, Int32 offset, Int32 size)
 at System.Net.Connection.SyncRead(HttpWebRequest request, Boolean userRetrievedStream, Boolean probeRead)
 at System.Net.ConnectStream.ProcessWriteCallDone(ConnectionReturnResult returnResult)
 at System.Net.HttpWebRequest.WriteCallDone(ConnectStream stream, ConnectionReturnResult returnResult)
 at System.Net.ConnectStream.CallDone(ConnectionReturnResult returnResult)
 at System.Net.ConnectStream.CloseInternal(Boolean internalCall, Boolean aborting)
 at System.Net.ConnectStream.System.Net.ICloseEx.CloseEx(CloseExState closeState)
 at System.Net.ConnectStream.CloseInternal(Boolean internalCall)
 at System.Net.HttpWebRequest.EndWriteHeaders_Part2()
 at System.Net.HttpWebRequest.EndWriteHeaders(Boolean async)
 at System.Net.HttpWebRequest.WriteHeadersCallback(WebExceptionStatus errorStatus, ConnectStream stream, Boolean async)
 at System.Net.ConnectStream.WriteHeaders(Boolean async)
 at System.Net.HttpWebRequest.EndSubmitRequest()
 at System.Net.HttpWebRequest.SetRequestSubmitDone(ConnectStream submitStream)
 at System.Net.Connection.CompleteStartRequest(Boolean onSubmitThread, HttpWebRequest request, TriState needReConnect)
 at System.Net.Connection.SubmitRequest(HttpWebRequest request)
 at System.Net.ServicePoint.SubmitRequest(HttpWebRequest request, String connName)
 at System.Net.HttpWebRequest.SubmitRequest(ServicePoint servicePoint)
 at System.Net.HttpWebRequest.BeginSubmitRequest()
 at System.Net.HttpWebRequest.GetResponse()
 at ClassicSiteProxy.FetchPage(HttpContext context, String pathAndQuery, Boolean allowPostThrough, Boolean followRedirects)
2008-09-01 22:53:25,843 [6] ERROR ASP.global_asax - Application_Error
System.Web.HttpException: Request timed out.
2008-09-01 22:53:25,921 [6] DEBUG ASP.global_asax - EndRequest: http://192.168.1.36/Orion/SummaryView.aspx?viewid=10&netobject= (163426.0586 ms elapsed)
2008-09-01 22:53:25,968 [6] DEBUG ASP.global_asax - BeginRequest: http://192.168.1.36/Orion/styles/OrionCSS.ashx?path=/Orion/styles/Resources.css
2008-09-01 22:53:25,999 [6] DEBUG ASP.global_asax - EndRequest: http://192.168.1.36/Orion/styles/OrionCSS.ashx?path=/Orion/styles/Resources.css (31.2508 ms elapsed)
2008-09-01 22:54:54,439 [7] DEBUG ASP.global_asax - BeginRequest: http://192.168.1.36/orion/proxy.aspx?path=/
2008-09-01 22:54:54,439 [7] DEBUG ASP.global_asax - EndRequest: http://192.168.1.36/orion/proxy.aspx?path=/ (0 ms elapsed)
2008-09-01 22:54:54,439 [7] DEBUG ASP.global_asax - BeginRequest: http://192.168.1.36/Orion/Login.aspx?ReturnUrl=/orion/proxy.aspx?path=/&path=/
2008-09-01 22:54:54,439 [7] ERROR ASP.global_asax - Session_Start
2008-09-01 22:54:54,658 [7] DEBUG ASP.global_asax - EndRequest: http://192.168.1.36/Orion/Login.aspx?ReturnUrl=/orion/proxy.aspx?path=/&path=/ (218.7556 ms elapsed)
2008-09-01 22:55:13,440 [7] ERROR ASP.global_asax - Session_End
2008-09-01 22:55:13,440 [7] ERROR ASP.global_asax - Session_End
2008-09-01 22:55:13,440 [7] ERROR ASP.global_asax - Application_End

Orion Website Error

An error has occurred with the Orion website.

Additional Information

System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
 at System.Net.HttpWebRequest.GetResponse()
 at ClassicSiteProxy.FetchPage(HttpContext context, String pathAndQuery, Boolean allowPostThrough, Boolean followRedirects)
 at ClassicSiteProxy.FetchPage(HttpContext context, String pathAndQuery)
 at Orion_ResourceContainer.ResourcePlaceHolder_DataBind(Object sender, EventArgs e)
 at System.Web.UI.Control.OnDataBinding(EventArgs e)
 at System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding)
 at System.Web.UI.Control.DataBind()
 at System.Web.UI.Control.DataBindChildren()
 at System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding)
 at System.Web.UI.Control.DataBind()
 at System.Web.UI.WebControls.Repeater.CreateItem(Int32 itemIndex, ListItemType itemType, Boolean dataBind, Object dataItem)
 at System.Web.UI.WebControls.Repeater.CreateControlHierarchy(Boolean useDataSource)
 at System.Web.UI.WebControls.Repeater.OnDataBinding(EventArgs e)
 at System.Web.UI.WebControls.Repeater.DataBind()
 at System.Web.UI.Control.DataBindChildren()
 at System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding)
 at System.Web.UI.Control.DataBind()
 at System.Web.UI.Control.DataBindChildren()
 at System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding)
 at System.Web.UI.Control.DataBind()
 at Orion_ResourceContainer.DataBind()
 at Orion_SummaryView.OnInit(EventArgs e)
 at System.Web.UI.Control.InitRecursive(Control namingContainer)
 at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Re: Solarwinds Orion Web Site Logon Time Out

mark wiggans Sep 2, 2008 10:31 AM (in response to daniel.lewis2)

Here are some things to look for. Verify if the IIS user is being denied access to the InetPub\SolarWinds Folder. If not, add permissions for this user and give full control to the InetPub\SolarWinds, the Program Files\SolarWinds\Orion, and Windows\Temp folders. Once complete please restart IIS. You can also run the diagnostics.exe and gather the results and look for refused connections from SQL which might be causing Orion to not be able to connect to the database. Also ensure your SQL is set to unlimited connections.
Like (0)

Actions
- Re: Solarwinds Orion Web Site Logon Time Out
  
  daniel.lewis2 Sep 3, 2008 1:36 PM (in response to mark wiggans)
  
  No luck with any of those. Some people are able to logon just fine and others have the same errors over and over. Im going to try deleting my account from Orion and creating a new one. Who knows maybe it will work.
  
  Orion Website Error
  
  An error has occurred with the Orion website.
  
  Additional Information
  
  System.Web.HttpException: Request timed out.
  
  Like (0)
  
  Actions
  - Re: Solarwinds Orion Web Site Logon Time Out
    
    mark wiggans Sep 3, 2008 1:48 PM (in response to daniel.lewis2)
    
    For those accounts that login fine, what are the differences in resources? Do all accounts have the same load?
    
    Like (0)
    
    Actions
    - Re: Solarwinds Orion Web Site Logon Time Out
      
      daniel.lewis2 Sep 3, 2008 2:23 PM (in response to mark wiggans)
      
      Most accounts are using the default setup and do not change the different views. I've customized mine. The thing is other accounts can get in just fine sometimes and other times they cant get in at all. Its hit or miss. Just now I was able to logon with the Admin account and now it times out again. I tried deleting my account and recreating it and still no luck.
      
      Like (0)
      
      Actions
      - Re: Solarwinds Orion Web Site Logon Time Out
        
        daniel.lewis2 Sep 9, 2008 7:52 AM (in response to daniel.lewis2)
        
        Mark this one as closed. It must have been something with the way my views were configured. When I changed back to the default view everything worked out just fine. Not sure what it was but its better now.
        
        Like (0)
        
        Actions

Go to original post