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Orion system monitor is not working!

jok3r over 15 years ago

Here is the symptom:

When I double click on the orion system monitor, the cursor will change to
hour glass. But after a few seconds, it will return back to the regular
mouse arrow pointer and nothing else will happen.

Please advice me what could be the reason why this is happening?

Thanks for the concerns......

0 m_roberts over 15 years ago

Has anything changed in your installation from the time you started having this problem?
Things to do:
1. Check the event logs in 'Event Viewer', to see if anything is being logged preventing the application opening
2. Check the SolarWinds logs, again checking for any messages related to System Manager. Easiest thing to do is to run the SolarWindsDiagnostic.exe in the program folder to organise diag output
Running a repair on Orion usually sorts these problems out, but you will need to reinstall the modules and patches, so go through the logs first to try and pinpoint any underlying issue.
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0 jok3r over 15 years ago in reply to m_roberts

I noticed that my orion is shutting down sometimes but after a minute it will turn to up.

As of now can you please send me the possible cause of this problem?
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0 mark_wiggans over 15 years ago in reply to jok3r

Could be the database. What version is this on? Have you tried running through the configuration wizard?
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0 jok3r over 15 years ago in reply to mark_wiggans

The version of what we are using is Network Performance Monitor Version 7.2.

The reason is that whenever we try to run the Orion system monitor program,
it will not continue, and the cpu will shoot up to 100%

Already repaired the application. But still happening this problem.
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0 mark_wiggans over 15 years ago in reply to jok3r

What symptoms do you have with the Website if any? What is the size of the DB?I believe that version used the MSDE version.
That is a really old version you have- could it possibly be this- support.solarwinds.com/.../ProblemDetail.cfm
?
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0 jok3r over 15 years ago in reply to mark_wiggans

Tnx! We will try this one. Just send an update of the result.
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0 libran over 15 years ago in reply to jok3r

Same problem.

Any help would be much appreciated.

thanks.
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0 mark_wiggans over 15 years ago in reply to m_roberts

Has anything changed in your installation from the time you started having this problem?
Things to do:
1. Check the event logs in 'Event Viewer', to see if anything is being logged preventing the application opening
2. Check the SolarWinds logs, again checking for any messages related to System Manager. Easiest thing to do is to run the SolarWindsDiagnostic.exe in the program folder to organise diag output
Running a repair on Orion usually sorts these problems out, but you will need to reinstall the modules and patches, so go through the logs first to try and pinpoint any underlying issue.

Have you tried the above suggestions from Dobbs?

Has any of the accounts or passwords changed on your server?
The Polling engine needs to be authenticated to connect to the database.
You can try re-running the Install Wizard. Make sure you are logged in with an Admin account.

If these suggestions do not help the you should open a support ticket.

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