4 Replies Latest reply on Jul 15, 2008 12:23 PM by chulbert

    Installation Error Case #50804

      Any ideas..   Installation fails at this point on this system after an uninstall and reinstall


       


      tail of the configurationwizard.log


      2008-07-15 12:14:45,542 [1] INFO  ConfigurationProgressScene - Orion database configuration finished.
      2008-07-15 12:14:45,542 [6] DEBUG ConfigurationProgressScene - Configuring Plugin "Orion Network Performance Monitor" - Component "Orion Network Performance Monitor Website"
      2008-07-15 12:14:45,558 [1] INFO  ConfigurationProgressScene - Creating Orion website folder ...
      2008-07-15 12:14:45,558 [1] INFO  ConfigurationProgressScene - Configuring OrionNPMWeb.dll ...
      2008-07-15 12:14:45,558 [6] INFO  ServiceHelper - Start mode for service COMSysApp is Manual.
      2008-07-15 12:14:46,698 [1] INFO  ConfigurationProgressScene - Deleting COM+ application
      2008-07-15 12:14:51,433 [6] DEBUG ProcessRunner - { ProcessRunner.Run("regsvr32", "/s "C:\Program Files (x86)\Solarwinds\Orion\OrionNPMWeb.dll"") entered
      2008-07-15 12:14:54,355 [6] INFO  ProcessRunner - stdout:


      2008-07-15 12:14:54,355 [6] INFO  ProcessRunner - stderr:


      2008-07-15 12:14:54,355 [6] INFO  ProcessRunner - exit: 0
      2008-07-15 12:14:54,355 [6] DEBUG ProcessRunner - } ProcessRunner.Run("regsvr32", "/s "C:\Program Files (x86)\Solarwinds\Orion\OrionNPMWeb.dll"") exited
      2008-07-15 12:15:04,480 [1] INFO  ConfigurationProgressScene - Backing up resources directory ...
      2008-07-15 12:15:04,480 [1] INFO  ConfigurationProgressScene - Checking ASP.NET Capability
      2008-07-15 12:15:04,589 [1] INFO  ConfigurationProgressScene - Enabling Active Server Pages
      2008-07-15 12:15:04,620 [1] INFO  ConfigurationProgressScene - Checking for existing Orion website
      2008-07-15 12:15:04,652 [1] INFO  ConfigurationProgressScene - Updating ASP.NET script maps
      2008-07-15 12:15:04,652 [6] DEBUG ProcessRunner - { ProcessRunner.Run("c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe", "-s W3SVC/2/Root") entered
      2008-07-15 12:15:10,105 [6] INFO  ProcessRunner - stdout: Start registering ASP.NET scriptmap (2.0.50727) recursively at W3SVC/2/Root.
      Finished registering ASP.NET scriptmap (2.0.50727) recursively at W3SVC/2/Root.



      2008-07-15 12:15:10,105 [6] INFO  ProcessRunner - stderr:


      2008-07-15 12:15:10,105 [6] INFO  ProcessRunner - exit: 0
      2008-07-15 12:15:10,105 [6] DEBUG ProcessRunner - } ProcessRunner.Run("c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe", "-s W3SVC/2/Root") exited
      2008-07-15 12:15:10,105 [1] INFO  ConfigurationProgressScene - Configuring website
      2008-07-15 12:15:10,105 [1] INFO  ConfigurationProgressScene - Setting website properties
      2008-07-15 12:15:10,136 [1] INFO  ConfigurationProgressScene - Obtaining ISAPI Filter container
      2008-07-15 12:15:10,136 [1] INFO  ConfigurationProgressScene - Configuring ISAPI Filter
      2008-07-15 12:15:10,183 [1] INFO  ConfigurationProgressScene - Obtaining website root
      2008-07-15 12:15:10,183 [1] INFO  ConfigurationProgressScene - Configuring website root
      2008-07-15 12:15:10,230 [1] INFO  ConfigurationProgressScene - Restarting website
      2008-07-15 12:15:11,230 [1] INFO  ConfigurationProgressScene - Obtaining username for anonymous access
      2008-07-15 12:15:11,230 [1] INFO  ConfigurationProgressScene - IIS website configuration complete!
      2008-07-15 12:15:11,230 [6] DEBUG WebFilesystemHelper - Loading web configuration from "C:\Program Files (x86)\Solarwinds\Orion\NetPerfMon Initial Configuration.NPMWebBackup".
      2008-07-15 12:15:11,230 [1] INFO  ConfigurationProgressScene - Loading web configuration into the SQL database ...
      2008-07-15 12:15:11,245 [6] DEBUG WebFilesystemHelper - Checking if OrionNPMWeb.Application exists.
      2008-07-15 12:15:11,245 [6] DEBUG ProcessRunner - { ProcessRunner.Run("C:\Program Files (x86)\Solarwinds\Orion\OrionWebBackup.exe", "-restore "C:\Program Files (x86)\Solarwinds\Orion\NetPerfMon Initial Configuration.NPMWebBackup"") entered
      2008-07-15 12:15:14,589 [6] INFO  ProcessRunner - stdout:


      2008-07-15 12:15:14,589 [6] INFO  ProcessRunner - stderr:


      2008-07-15 12:15:14,589 [6] INFO  ProcessRunner - exit: 0
      2008-07-15 12:15:14,589 [6] DEBUG ProcessRunner - } ProcessRunner.Run("C:\Program Files (x86)\Solarwinds\Orion\OrionWebBackup.exe", "-restore "C:\Program Files (x86)\Solarwinds\Orion\NetPerfMon Initial Configuration.NPMWebBackup"") exited
      2008-07-15 12:15:14,589 [1] INFO  ConfigurationProgressScene - Copying XML files ...
      2008-07-15 12:15:14,589 [1] INFO  ConfigurationProgressScene - Copying maps ...
      2008-07-15 12:15:14,589 [1] INFO  ConfigurationProgressScene - Copying reports ...
      2008-07-15 12:15:14,589 [1] INFO  ConfigurationProgressScene - Setting up folder permissions ...
      2008-07-15 12:15:16,964 [6] DEBUG WebFilesystemHelper - Directory not found: C:\Program Files (x86)\Solarwinds\Orion\\Common
      2008-07-15 12:15:16,964 [6] DEBUG WebFilesystemHelper - Directory not found: C:\Program Files (x86)\Solarwinds\Orion\\Common
      2008-07-15 12:15:18,667 [1] INFO  ConfigurationProgressScene - Unpacking website files ...
      2008-07-15 12:15:18,667 [6] DEBUG WebFilesystemHelper - Searching "C:\Program Files (x86)\Solarwinds\Orion\" for files matching the pattern "NetPerfMon-WebSite.zip"
      2008-07-15 12:15:18,667 [6] DEBUG WebFilesystemHelper -   Unziping website zip "C:\Program Files (x86)\Solarwinds\Orion\NetPerfMon-WebSite.zip".
      2008-07-15 12:15:31,621 [1] INFO  ConfigurationProgressScene - E:\InetPub\SolarWinds\Orion\APM\web.config does exist, doing nothing.
      2008-07-15 12:15:31,621 [1] INFO  ConfigurationProgressScene - Copying SWNetPerfMon.DB ...
      2008-07-15 12:15:31,621 [1] INFO  ConfigurationProgressScene - Updating Custom.config file ...
      2008-07-15 12:15:31,652 [6] DEBUG ProcessRunner - { ProcessRunner.Run("C:\Program Files (x86)\Solarwinds\Orion\CustomPropertyEditor.exe", "-UPDATEREPORTSCHEMAS") entered
      2008-07-15 12:15:32,292 [6] INFO  ProcessRunner - stdout:


      2008-07-15 12:15:32,292 [6] INFO  ProcessRunner - stderr:


      2008-07-15 12:15:32,292 [6] INFO  ProcessRunner - exit: 0
      2008-07-15 12:15:32,292 [6] DEBUG ProcessRunner - } ProcessRunner.Run("C:\Program Files (x86)\Solarwinds\Orion\CustomPropertyEditor.exe", "-UPDATEREPORTSCHEMAS") exited
      2008-07-15 12:15:32,292 [6] DEBUG ConfigurationProgressScene - Configuring Plugin "Orion Network Performance Monitor" - Component "SolarWinds Network Performance Monitor"
      2008-07-15 12:15:32,292 [1] INFO  ConfigurationProgressScene - Finished configuration of the Orion website.
      2008-07-15 12:15:32,292 [1] INFO  ConfigurationProgressScene - Installing SolarWinds Network Performance Monitor
      2008-07-15 12:15:32,449 [1] INFO  ConfigurationProgressScene - Uninstalling NetPerfMonService
      2008-07-15 12:15:33,746 [1] INFO  ConfigurationProgressScene - Installing SolarWinds Network Performance Monitor Service
      2008-07-15 12:16:34,777 [1] INFO  ConfigurationProgressScene - Network Performance Monitor Service Installed
      2008-07-15 12:16:34,777 [1] INFO  ConfigurationProgressScene - Setting DCOM security on service
      2008-07-15 12:16:34,777 [1] INFO  ConfigurationProgressScene - Starting NPM Service ...
      2008-07-15 12:16:34,808 [6] ERROR ConfigurationProgressScene - Error Setting Service restart parameters Unable to change the Service configuration.
      2008-07-15 12:16:52,059 [6] WARN  ServiceHelper - Exception starting service NetPerfMonService. System.InvalidOperationException: Cannot open NetPerfMonService service on computer '.'. ---> System.ComponentModel.Win32Exception: The specified service does not exist as an installed service
         --- End of inner exception stack trace ---
         at System.ServiceProcess.ServiceController.GetServiceHandle(Int32 desiredAccess)
         at System.ServiceProcess.ServiceController.GenerateStatus()
         at System.ServiceProcess.ServiceController.WaitForStatus(ServiceControllerStatus desiredStatus, TimeSpan timeout)
         at SolarWinds.ConfigurationWizard.Common.ServiceHelper.StartService(String serviceName, TimeSpan startTimeout, String& errorMessage)
      2008-07-15 12:16:52,105 [6] ERROR ConfigurationProgressScene - Error starting Service (NetPerfMonService), Cannot open NetPerfMonService service on computer '.'.
      2008-07-15 12:16:52,105 [6] ERROR ConfigurationProgressScene - Could not install NPM service.
      2008-07-15 12:16:52,105 [6] DEBUG ConfigurationProgressScene - Configuring Plugin "Orion Network Performance Monitor" - Component "SolarWinds Alerting Service"
      2008-07-15 12:16:52,105 [1] INFO  ConfigurationProgressScene - Finished installing SolarWinds Network Performance Monitor
      2008-07-15 12:16:52,105 [1] INFO  ConfigurationProgressScene - Installing SolarWinds Alerting Service
      2008-07-15 12:16:52,105 [1] INFO  ConfigurationProgressScene - Uninstalling SolarWinds Alerting Service ...
      2008-07-15 12:16:57,699 [1] INFO  ConfigurationProgressScene - Installing SolarWinds Alerting Service ...
      2008-07-15 12:16:58,215 [1] INFO  ConfigurationProgressScene - Starting SolarWinds Alerting Service ...
      2008-07-15 12:16:58,934 [1] INFO  ConfigurationProgressScene - SolarWinds Alerting Service Installed and Running
      2008-07-15 12:16:58,934 [6] DEBUG ConfigurationProgressScene - Configuring Plugin "Orion Network Performance Monitor" - Component "SolarWinds Syslog Service"
      2008-07-15 12:16:58,934 [1] INFO  ConfigurationProgressScene - Alerting Service has been Installed.
      2008-07-15 12:16:58,934 [1] INFO  ConfigurationProgressScene - Finished installing SolarWinds Alerting Service
      2008-07-15 12:16:58,934 [1] INFO  ConfigurationProgressScene - Installing SolarWinds Syslog Service
      2008-07-15 12:16:58,934 [1] INFO  ConfigurationProgressScene - Uninstalling SolarWinds Syslog Service ...
      2008-07-15 12:17:04,371 [1] INFO  ConfigurationProgressScene - Installing SolarWinds Syslog Service ...
      2008-07-15 12:17:04,824 [1] INFO  ConfigurationProgressScene - Starting SolarWinds Syslog Service ...
      2008-07-15 12:17:05,184 [1] INFO  ConfigurationProgressScene - SolarWinds Syslog Service Installed and Running
      2008-07-15 12:17:05,184 [6] DEBUG ConfigurationProgressScene - Configuring Plugin "Orion Network Performance Monitor" - Component "SolarWinds Trap Service"
      2008-07-15 12:17:05,184 [1] INFO  ConfigurationProgressScene - Syslog Server has been Installed.
      2008-07-15 12:17:05,184 [1] INFO  ConfigurationProgressScene - Finished installing SolarWinds Syslog Service
      2008-07-15 12:17:05,184 [1] INFO  ConfigurationProgressScene - Installing SolarWinds Trap Service
      2008-07-15 12:17:05,184 [1] INFO  ConfigurationProgressScene - Uninstalling SolarWinds Trap Service ...
      2008-07-15 12:17:10,652 [1] INFO  ConfigurationProgressScene - Installing SolarWinds Trap Service ...
      2008-07-15 12:17:11,121 [1] INFO  ConfigurationProgressScene - Starting SolarWinds Trap Service ...
      2008-07-15 12:17:11,481 [1] INFO  ConfigurationProgressScene - SolarWinds Trap Service Installed and Running
      2008-07-15 12:17:11,481 [6] DEBUG ConfigurationProgressScene - Configuring Plugin "Orion Network Performance Monitor" - Component "SolarWinds Universal Device Poller"
      2008-07-15 12:17:11,481 [1] INFO  ConfigurationProgressScene - Trap Service has been Installed.
      2008-07-15 12:17:11,481 [1] INFO  ConfigurationProgressScene - Finished installing SolarWinds Trap Service
      2008-07-15 12:17:11,481 [6] WARN  OrionMainPlugin - Failed to delete SolarWindsCustomPollingService. This may be because it didn't exist. System.ComponentModel.Win32Exception: Unable to open the requested Service.
         at SolarWinds.ConfigurationWizard.Plugin.Common.ServiceControlManager.OpenService(String serviceName, ServiceAccessRights desiredAccess)
         at SolarWinds.ConfigurationWizard.Plugin.Common.ServiceControlManager.DeleteService(String serviceName)
         at SolarWinds.ConfigurationWizard.Plugin.Orion.OrionMainPlugin.DeleteOldCustomPollingService()
      2008-07-15 12:17:11,481 [1] INFO  ConfigurationProgressScene - Installing Orion Universal Device Poller
      2008-07-15 12:17:11,496 [6] DEBUG OrionMainPlugin - { LoadJobEngineCredentials entered
      2008-07-15 12:17:11,559 [6] DEBUG OrionMainPlugin - } LoadJobEngineCredentials exited
      2008-07-15 12:17:11,559 [6] ERROR ConfigurationProgressScene - Exception while configuring plugin Orion Network Performance Monitor component SolarWinds Universal Device Poller. System.Security.Cryptography.CryptographicException: The length of the data should be a multiple of 16 bytes.
         at System.Security.Cryptography.ProtectedMemory.Protect(Byte[] userData, MemoryProtectionScope scope)
         at SolarWinds.JobEngine.Security.JobEngineCredentialHandler.LoadCredentials(Byte[]& protectedUser, Byte[]& protectedPass)
         at SolarWinds.JobEngine.Security.JobEngineCredentialHandler.GetHashedCredentials(String& hashedUsername, String& hashedPassword)
         at SolarWinds.ConfigurationWizard.Plugin.Orion.OrionMainPlugin.LoadJobEngineCredentials(IOrionConfigHost host)
         at SolarWinds.ConfigurationWizard.Plugin.Orion.OrionMainPlugin.ConfigureJobEngine(IOrionConfigHost host, ConfigurationLogDelegate log)
         at SolarWinds.ConfigurationWizard.Plugin.Orion.OrionMainPlugin.ConfigureCustomPolling(IOrionConfigHost host, ConfigurationProgressDelegate progress, ConfigurationLogDelegate log)
         at SolarWinds.ConfigurationWizard.Plugin.Orion.OrionMainPlugin.DoConfigure(IOrionConfigHost host, IComponentInfo component, ConfigurationProgressDelegate progress, ConfigurationLogDelegate log)
         at SolarWinds.ConfigurationWizard.Plugin.Common.OrionConfigPlugin.SolarWinds.ConfigurationWizard.Common.IOrionConfigPlugin.DoConfig(IOrionConfigHost host, IComponentInfo component, ConfigurationProgressDelegate progress, ConfigurationLogDelegate log)
         at SolarWinds.ConfigurationWizard.Host.ConfigurationProgressScene.DoConfigForComponent(IOrionConfigHost host, Int32 componentId)