8 Replies Latest reply on Jul 14, 2008 8:46 AM by tdanner

    NetScreen Firewalls

      Just finished upgrading to NPM V9 one hope was that we would be able to poll Netscreen Firewalls for more than just interface statitics.  Is there any customization that can be done to poll for instance CPU and Memory Utilization.

        • Re: NetScreen Firewalls

           If the device has a MIB with that information, you should be able to poll it with the Universal Device Poller.

          • Re: NetScreen Firewalls

             When I try to load Universal Device Poller I get an error Cannot contact server. Exiting Application

              • Re: NetScreen Firewalls

                 I am unable to start the SolarWinds Custom MIB Poller

                  • Re: NetScreen Firewalls

                    Is the Orion Module Engine service running?

                      • Re: NetScreen Firewalls

                         when I start the Orion Module Engine it goes from Running to stopped several times

                          • Re: NetScreen Firewalls

                            Look in the NPM.BusinessLayer.log file in your install directory and post any errors you find.

                              • Re: NetScreen Firewalls

                                 2008-07-14 08:26:49,093 [7] DEBUG SolarWinds.NPM.BusinessLayer.NPMBusinessLayerPlugin - { Start entered
                                2008-07-14 08:26:49,125 [7] ERROR SolarWinds.Orion.Common.SWEventLogging - NPM Service [SOLARWINDS] Started
                                2008-07-14 08:26:49,718 [7] DEBUG SolarWinds.Orion.Common.SqlHelper - SQL: INSERT INTO Events (EventTime, NetworkNode, NetObjectID, NetObjectType, EventType, Message, Acknowledged)
                                VALUES (GETDATE(), @NetworkNode, @NetObjectID, @NetObjectType, @EventType, @Message, 0) (@NetworkNode=0, @NetObjectID=0, @NetObjectType=, @EventType=500, @Message=NPM Service [SOLARWINDS] Started)
                                2008-07-14 08:26:53,828 [7] DEBUG SolarWinds.Orion.Common.SqlHelper - SQL: update Engines set BusinessLayerPort = @BusinessLayerPort where ServerName = @ServerName (@ServerName=SOLARWINDS, @BusinessLayerPort=17777)
                                2008-07-14 08:26:53,843 [7] ERROR SolarWinds.Orion.Common.SWEventLogging - Unhandled Exception caught in NPM Service Engine startup. Invalid column name 'BusinessLayerPort'.
                                2008-07-14 08:26:53,843 [7] FATAL SolarWinds.NPM.BusinessLayer.NPMBusinessLayerPlugin - Unhandled Exception caught in plugin startup.
                                System.Data.SqlClient.SqlException: Invalid column name 'BusinessLayerPort'.
                                   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
                                   at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
                                   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
                                   at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
                                   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
                                   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
                                   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
                                   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe)
                                   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
                                   at SolarWinds.Orion.Common.SqlHelper.ExecuteNonQuery(SqlCommand command, SqlConnection connection, SqlTransaction transaction)
                                   at SolarWinds.Orion.Common.SqlHelper.ExecuteNonQuery(SqlCommand command)
                                   at SolarWinds.NPM.BusinessLayer.NPMBusinessLayerPlugin.UpdateEngineInfoInDB(String serverName, Int32 port)
                                   at SolarWinds.NPM.BusinessLayer.NPMBusinessLayerPlugin.Start()
                                2008-07-14 08:26:53,859 [7] DEBUG SolarWinds.NPM.BusinessLayer.NPMBusinessLayerPlugin - } Start exited

                                  • Re: NetScreen Firewalls


                                    Could you open a ticket with support and attach the zip file you get by running Solarwinds Diagnostics (from the "Orion/Advanced Features" section of the start menu)? That will help us figure out how your install got broken.