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V9 not available in customer portal

profzoom1 over 15 years ago

I have been awaiting this release and not sure if anyone has noticed but this is not available in the customer login portal.

I have logged in several times and I am not seeing this as being available only release showing is from last Oct.

0 mark_wiggans over 15 years ago

What is the SW# ?
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0 profzoom1 over 15 years ago in reply to mark_wiggans

SW38958
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0 mark_wiggans over 15 years ago in reply to profzoom1

Please try now.
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0 profzoom1 over 15 years ago in reply to mark_wiggans

Available now, Thanks
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0 Hock over 15 years ago in reply to profzoom1

I have a slightly different issue. I have only manage to upgrade 1 machine to v8.5.1 and the other one is still on v7 but the license for v8 is gone. Now there is only two v9 license in the customer portal(SW66841).
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0 mark_wiggans over 15 years ago in reply to Hock

You will need to contact customerservice@solarwinds.com to have this sorted out.
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0 Hock over 15 years ago in reply to mark_wiggans

Thanks for the advise. Will do that once I sort all any issue with the existing upgrade.
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0 macinator over 15 years ago in reply to mark_wiggans

Mark -

Sorry if this is not the correct channel but I just noticed 9 was out as well and did not see it on my Portal. Went to Thwack to see if it was just me, my number is SW6222.

I would appreciate it if you could pdate my account to see it as well. Maintenance is current.

Thank you,

Scott
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0 netview over 15 years ago in reply to macinator

Orion NPM v9.0 isn't available in my account either.
My number is SW59150
Could you please update my account as well.
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0 mark_wiggans over 15 years ago in reply to netview

Orion NPM v9.0 isn't available in my account either.
My number is SW59150
Could you please update my account as well.

Looking into this now, you should check the account soon to verify. For future reference and for others with this issue who may need account provisioning please open a support ticket so this can tracked and channeled to the proper team faster.
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